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Sightseer
Posts: 1

Connecting hero 7 white to iPhone app

[ New ]
On the app it will no connect to my GoPro. Tried to manually connect it to the app but Hero7 white does not pop up... how can I fix it?

Accepted Solutions
GoPro
Posts: 6,097

Re: Connecting hero 7 white to iPhone app

[ New ]

Hi @bigjerms

 

Please make sure that your iPhone is updated. 

After that check your iPhone's Bluetooth settings. 

Remove your GoPro camera on your phone's bluetooth and unpair it as well from the GoPro App. 

 

Reset your camera to factory settings. 

 

Try to pair it again. 

 

Please let us know how it goes.

 

 

 

-Jay 

View solution in original post


All Replies
GoPro
Posts: 6,097

Re: Connecting hero 7 white to iPhone app

[ New ]

Hi @bigjerms

 

Please make sure that your iPhone is updated. 

After that check your iPhone's Bluetooth settings. 

Remove your GoPro camera on your phone's bluetooth and unpair it as well from the GoPro App. 

 

Reset your camera to factory settings. 

 

Try to pair it again. 

 

Please let us know how it goes.

 

 

 

-Jay