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Reply
Hiker
Posts: 22

Come on GoPro... This App is terrible...

The GoPro App is shocking.

 

1. Why isnt there a progress bar when downloading a file from my camera to the phone (if there is one large file i have no idea how long until it will finish transferring)

2. Same for syncing to the gopro plus cloud give me a progress bar so i know where its at.

3. Refreshing the Cloud page doesnt work - i have videos that have been uploaded today that do not display in the cloud window but do if i log on to gopro plus on the web page.

4. whilst im talking about refreshing why is the refresh in a small menu at the top of the page EVERY OTHER ANDROID APP does refresh by pulling down on the panel of video clips.

5. Connecting to the camera is tempremental and clunky

etc etc etc

GoPro
Posts: 10,731

Re: Come on GoPro... This App is terrible...

Hello @roycruse


We have recently released an update for the GoPro app both on Android and iOS.
Please make sure to restart your phone before pairing it with the camera again.
Let us know how it goes.

 


Thanks!

Ej

 

Tourist
Posts: 2

Re: Come on GoPro... This App is terrible...

The new update made it WORSE on Android. Before I could do stuff. Now it takes multiple tries just to get the app to load the files from the camera, and when I'm done I can't actually work with a video longer than 30 seconds or so...it just "spins" forever, even though presumably the video's already in the app.

Nomad
Posts: 103

Re: Come on GoPro... This App is terrible...

Latest update 6.2.2 is WORSE...how is it possible? I'm sure that the previous verison allowed for editing of the transitions between keyframes (ease in ease out etc), now is gone?....I cannot adjust this in the new version (android).

 

Also the stabilisation of the video has all gone to pot! Playing the video in GoProPlayer, its stable but not in the app! 

 

This does not bode well for any firmware updates......there has been such an outcry about poor quality software for the Max and updates are the only way to improve the product but this latest App update....meh!

 

 

Hiker
Posts: 22

Re: Come on GoPro... This App is terrible...

Ok I've tried testing this and from a connection poi t of view this has improved some what. I was successfully able to connect to camera multiple times to control it and also to transfer files although I did get an error message (see screen shot) after the file transfer completed. With regards to editing I too get a never ending spinning icon when adding a single clip to an edit.
Screenshot_20191117-163210.png
GoPro
Posts: 8,334

Re: Come on GoPro... This App is terrible...

Sorry to hear about the trouble, @catsfpv, @capediver, and @roycruse. We'd like to gather more details so we can isolate further what could be causing the issues you observed with version 6.2.2 of the GoPro App. 

 

Based on your descriptions, it seems common that editing results to a spinning icon. Have you all tried restarting your phones after the updates? Clear cache on your phone's app settings as well? If you haven't yet, see if doing these will make a difference. 

 

Let us know which phones you are using and which OS they are running on. Make sure your device is updated to the latest Android version. We hope to hear back from you. The screenshot is greatly helpful, @roycruse. Thanks!

Tourist
Posts: 2

Re: Come on GoPro... This App is terrible...

I've personally repeatedly restarted my phone, cleared the app cache, and even re-downloaded the video in an attempt to get this to work. The previous update did not have any of these problems on my Samsung S9+ (running Android 9 with the October update, the most recent available).