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Hiker
Posts: 24

Cnnecting to Android GOPRO App fails too often

[ New ]

Unfortunately the Android GoPro App (latest version) fails to connect too often. I have a Samsung S7 (OS 8.0) and connect with a Hero 7 Black.

I have reinstalled twice the app and did everything including the troubleshooting but no joy. Removed cash, send feedback to GOPRO.

 

I have tried on my brothers phone and it is the sme problem. 

 

Can development look into this problem please.

 


Accepted Solutions
GoPro
Posts: 24,680

Re: Cnnecting to Android GOPRO App fails too often

[ New ]

Hi @joachimb42

 

If you haven't yet try changing the Wi-Fi Band. Preferences> Connections> Wi-Fi Band

You may check https://community.gopro.com/t5/en/Troubleshooting-GoPro-App-Connectivity-Issues/ta-p/392964 for reference.

 

To help isolate the issue, you may also pair the camera with another phone.

Let us know how it goes.

 

Thanks!

Ej

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All Replies
GoPro
Posts: 24,680

Re: Cnnecting to Android GOPRO App fails too often

[ New ]

Hi @joachimb42

 

If you haven't yet try changing the Wi-Fi Band. Preferences> Connections> Wi-Fi Band

You may check https://community.gopro.com/t5/en/Troubleshooting-GoPro-App-Connectivity-Issues/ta-p/392964 for reference.

 

To help isolate the issue, you may also pair the camera with another phone.

Let us know how it goes.

 

Thanks!

Ej