Cnnecting to Android GOPRO App fails too often [ New ]

[joachimb42]

Unfortunately the Android GoPro App (latest version) fails to connect too often. I have a Samsung S7 (OS 8.0) and connect with a Hero 7 Black.

I have reinstalled twice the app and did everything including the troubleshooting but no joy. Removed cash, send feedback to GOPRO.

I have tried on my brothers phone and it is the sme problem. 

Can development look into this problem please.

[aragon1006 · Accepted solution]

Hi @joachimb42

If you haven't yet try changing the Wi-Fi Band. Preferences> Connections> Wi-Fi Band

You may check https://community.gopro.com/t5/en/Troubleshooting-GoPro-App-Connectivity-Issues/ta-p/392964 for reference.

To help isolate the issue, you may also pair the camera with another phone.

Let us know how it goes.

Thanks!

Ej

[aragon1006 · Accepted solution]

Hi @joachimb42

If you haven't yet try changing the Wi-Fi Band. Preferences> Connections> Wi-Fi Band

You may check https://community.gopro.com/t5/en/Troubleshooting-GoPro-App-Connectivity-Issues/ta-p/392964 for reference.

To help isolate the issue, you may also pair the camera with another phone.

Let us know how it goes.

Thanks!

Ej