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Tourist
Posts: 9

Re: Cloud not loading on App

[ New ]

that what i had originally tried, but nothing was uploading. so then I asked about manually uploading. these are whats left

GoPro
Posts: 18,669

Re: Cloud not loading on App

[ New ]

Thank you for the confirmation, @jolietmermaid. We have shared these details with the team. They are still investigating on what is going on. We will keep this thread updated once we have new information. 

Sightseer
Posts: 5

Re: Cloud not loading on App

[ New ]
Thank you for your reply!
I have the latest app and enough data on my phone! It just keeps getting stuck on the loading screen and I’m worried it may have lost all my photos etc! I checked online and it wouldn’t load either :-(. Is there anything I can do?
GoPro
Posts: 18,669

Re: Cloud not loading on App

[ New ]

Thanks for the reply, @kieranboobyer. Will you be able to send us a screenshot of the loading screen that you see on the GoPro App? 

Sightseer
Posts: 5

Re: Cloud not loading on App

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For some reason I can’t upload the screenshot? It just has the loading circle in the middle! Stays like that
GoPro
Posts: 25,106

Re: Cloud not loading on App

[ New ]

Hi @kieranboobyer

 

Are you trying to upload is an attachment or using the Insert Image option?

Have you tried using another browser?

 

Thanks!

Ej

 

Sightseer
Posts: 5

Re: Cloud not loading on App

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IMG_4367.jpg
GoPro
Posts: 18,669

Re: Cloud not loading on App

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@kieranboobyer. Do you also get the same loading circle when you check your media library through plus.gopro.com? Are your files under the APP tab marked with any of the icons described below?

 

CLOCK - Item is queued for upload
CLOUD+UP - Item uploading
CLOUD+CHECK - Upload completed
EXCLAMATION - There was an error uploading