04-14-2020 01:43 PM
Thank you for the confirmation, @jolietmermaid. We have shared these details with the team. They are still investigating on what is going on. We will keep this thread updated once we have new information.
04-15-2020 09:05 AM
I have the latest app and enough data on my phone! It just keeps getting stuck on the loading screen and I’m worried it may have lost all my photos etc! I checked online and it wouldn’t load either :-(. Is there anything I can do?
04-26-2020 12:58 PM
@kieranboobyer. Do you also get the same loading circle when you check your media library through plus.gopro.com? Are your files under the APP tab marked with any of the icons described below?
CLOCK - Item is queued for upload
CLOUD+UP - Item uploading
CLOUD+CHECK - Upload completed
EXCLAMATION - There was an error uploading