04-23-2017 10:48 AM
I have a GoPro Plus account. I recently uploaded new media to the cloud directly from my GoPro.
When I login to my account and visit https://plus.gopro.com/media-library I can see that the cloud media is there - so I know the media is "in the cloud".
When I sort by "Date Captured" - my new media does not show. When I sort by "Date Uploaded" - the new media is all visible.
Now, here's my problem. When I launch Quik, I don't see my new media. It actually shows the same list of media as the "Date Captured" view on the website. I've tried clicking File -> Check for New Cloud Media... but nothing seems to happen.
Help! I want to be able to download and edit my videos from Quik, like I always do.
04-23-2017 03:04 PM
I solved my own problem.
The issue was - the new media that I created was timestamped as 2015 - even though I recorded it yesterday.
I suppose a recent software update changed the calendar on my GoPro?
Anyway, solved... but root cause unknown.
05-08-2017 06:07 AM
I'm having this same issue. Media is still on my SD card and my Hero 5 Black says there is no media to upload. When I go to both Quik and https://plus.gopro.com/media-library two videos captured in the last 24 hours that are still on my SD card have not yet been uploaded. It's not a timestamp issue for me as nothing shows up prior to the day I first uploaded on April 8, 2017 (I've changed the option to both date uploaded and date captured). I'm not going to remove these two videos my SD card until I tranfer them to an extertal source or they show up in GoPro Plus. But at $5 per month, I'd like to have all my media upload without issue. I'm likely going to ditch Go Pro Plus once I get an exteral drive because these issues are fustrating.
05-08-2017 06:30 AM
Yeah, I actually ran into this issue again - and it's not timestamp.
There are videos that are clearly on my SD card that are not uploading to the cloud.
Any recognition of this issue by GoPro and a quick resolution would be helpful. I'm happy to provide any information that can help debug this issue.