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GoPro Apps for Mobile
Posts: 1

Cloud files on desktop but not mobile app

[ New ]

My cloud is out of sync.  All my files appear in my media library on my laptop, but when I open the Quik mobiile app,  the files are not on the cloud.  They are present 'in the app', but have a cloud with clock symbol next to them.  


Can you help??? 

Posts: 26,335

Re: Cloud files on desktop but not mobile app

[ New ]

Hi @lordy5886


What cloud icon are you seeing on these files?

Thumbnail icons in your media library show the status of your upload:

CLOCK - Item is queued for upload

CLOUD+UP - Item uploading

CLOUD+CHECK - Upload completed

EXCLAMATION - There was an error uploading. 


Check out GoPro Subscription - Mobile Upload for reference.


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