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Sightseer
Posts: 1

Cloud Quick

[ New ]
Buongiorno, vorrei capire perché da giorni il caricamento sul cloud di Quick non va.
GoPro
Posts: 2,783

Re: Cloud Quick

[ New ]
Hi,

Once the [non-uploaded] files are in App Media, you'll see 3 behaviors:
- If the thumbnail has a Cloud Icon on it, with a tiny watch on the cloud, that means that the media file is queued for upload.
- If the thumbnail has a Cloud Icon on it, with an arrow pointing Up, then that said media file is currently being uploaded to cloud
- If the thumbnail has a Cloud Icon on it, with an exclamation mark, then the upload sequence for that media file errored out, and it'll re-attempt once you access the app again.
- If there is a cloud symbol + a check it means on the thumbnail, then the file was uploaded to cloud.

Disclaimer: it might take some time until the media will appear on cloud tab :)

Take a look at this page for the upload status: https://plus.gopro.com/media-library/upload-status 
The status page will show you what is uploading/processing in the cloud with the source of upload. You also have options to manage those uploads. If your uploads are stuck for a couple of days and from the mobile app, then you should delete them so they can be uploaded by the camera. We have checks in place in the ecosystem to ensure that only one client is uploading a particular video at a time (mobile or camera).

Upload to the Cloud via the mobile app can take a very long time. For example, if you are using your phone for other stuff or if you go in and out of internet service that’s going to delay the upload.

The desktop app is also a slow upload mechanism.
-> If you want the media up fast or if you have large files and a lot of them , it’s best to use camera as a hub, that is that the camera uploads to the Cloud directly > plug in the camera overnight so it will upload while you sleep with no interruptions.

See this article here > https://community.gopro.com/t5/en/Auto-upload-your-footage-to-the-cloud-with-GoPro-PLUS/ta-p/388304