Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Mobile
%3CLINGO-SUB%20id%3D%22lingo-sub-244578%22%20slang%3D%22en-US%22%3EChromebook%20isn't%20connecting%20to%20Hero6%20or%207%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-244578%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20an%20ASUS%20Chromebook%20Flip%20that%20I'm%20trying%20to%20use%20to%20view%20the%20video%20instead%20of%20my%20phone%20while%20we%20are%20shooting.%20The%20app%20is%20installed%20and%20I've%20connected%20my%20Hero6%20and%20Hero7%20Black.%20However%2C%20they%20do%20not%20fully%20connect.%20I%20end%20up%20with%20an%20error%20that%20it%20is%20unable%20to%20connect.%20I've%20tried%20changing%20the%20wifi%20to%202.4%20ghz%2C%20uninstalling%20and%20reinstalling%20the%20app%2C%20even%20went%20as%20far%20as%20resetting%20the%20connection%20on%20the%20cameras.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ENothing%20has%20worked.%20Has%20anyone%20else%20used%20a%20chromebook%2Ftablet%20with%20success%3F%20We%20will%20be%20traveling%20and%20filming%20different%20locations.%20The%20larger%20screen%20of%20the%20flipbook%20will%20help%20a%20lot%20with%20getting%20better%20shots%20and%20make%20it%20easier%20to%20see%20what%20we%20are%20shooting.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-244578%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EGoPro%20App%20for%20Android%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-245015%22%20slang%3D%22en-US%22%3ERe%3A%20Chromebook%20isn't%20connecting%20to%20Hero6%20or%207%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-245015%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F76323%22%20target%3D%22_blank%22%3E%40rebel0614%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIn%20some%20cases%2C%20it%20may%20work%20with%20an%20Android%20tablet%26nbsp%3Bbut%20stability%20issues%20might%20be%20encountered.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EWere%20you%20able%20to%20test%20if%20the%20cameras%20pair%20well%20with%20a%20smart%20phone%3F%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3CBR%20%2F%3E%20Ej%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-245051%22%20slang%3D%22en-US%22%3ERe%3A%20Chromebook%20isn't%20connecting%20to%20Hero6%20or%207%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-245051%22%20slang%3D%22en-US%22%3EYes%2C%20they%20all%20connect%20fine%20to%20my%20and%20my%20husband's%20smartphones%2C%20which%20are%20Moto%20Z%20Plays%20with%20Android%20version%208.0.%3CBR%20%2F%3E%3CBR%20%2F%3EI%20was%20hoping%20the%20tablet%20would%20work%20as%20well.%20I%20did%20have%20some%20issues%20with%20the%20app%20freezing%2C%20but%20was%20able%20to%20resolve%20them.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-248588%22%20slang%3D%22en-US%22%3ERe%3A%20Chromebook%20isn't%20connecting%20to%20Hero6%20or%207%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-248588%22%20slang%3D%22en-US%22%3E%3CP%3EI%20am%20having%20the%20same%20problem%20with%20my%20Hero%204%2BLCD.%20I%20can%20connect%20to%20the%20Android%20app%20on%20my%20phone%20but%20not%20to%20the%20Android%20app%20on%20my%20Chromebook.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EDid%20you%20find%20a%20fix%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-248592%22%20slang%3D%22en-US%22%3ERe%3A%20Chromebook%20isn't%20connecting%20to%20Hero6%20or%207%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-248592%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20everyone%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EChromebook%20isn't%20supported%20and%20can't%20be%20used%20to%20connect%20the%20camera.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ERegards%2C%3C%2FP%3E%0A%0A%3CP%3E-Jay%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-248604%22%20slang%3D%22en-US%22%3ERe%3A%20Chromebook%20isn't%20connecting%20to%20Hero6%20or%207%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-248604%22%20slang%3D%22en-US%22%3E%3CP%3EWell%2C%20that%20just%20made%20the%20GoPro%26nbsp%3Bway%20less%20useful%20(since%20a%20Chromebook%26nbsp%3Bis%20all%20I%20have).%20I%20guess%20I%20will%20change%20my%20mind%20about%20upgrading%20to%20a%20newer%20camera.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks%20for%20the%20information.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-249030%22%20slang%3D%22en-US%22%3ERe%3A%20Chromebook%20isn't%20connecting%20to%20Hero6%20or%207%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-249030%22%20slang%3D%22en-US%22%3E%3CP%3EThe%20same%20issue%20here.%3C%2FP%3E%3CP%3EThe%20connection%20is%20normal%20with%20my%20android%20phone%20(google%20pixel).%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EBut%20on%20my%20chromebook%20(pixelbook)%2C%20with%20the%20same%20android%20GoPro%20App%2C%3C%2FP%3E%3CP%3EIt%26nbsp%3Bcan%20find%20and%20pair%20with%20my%20camera%20(Hero%207%20black)%20in%20the%20GoPro%20App%2C%20and%26nbsp%3Bdetect%20the%20camera%20is%20on%2C%20but%20can't%26nbsp%3Bcreate%20connection%26nbsp%3Bto%20it.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20even%20manually%20connceted%20wifi%20and%20bluetooh%20to%20the%20camera%2C%20but%20still%20couldn't%20create%20connection%20in%20GoPro%20App.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20guess%20it%20mighe%20be%20due%20to%20some%20issue%20with%20wifi%20compatibility...%20because%20sometimes%20a%20message%20jumped%20out%20says%20the%20camera's%20wifi%20out%20or%20range%2C%20but%20it%20can't%20be%20true%20because%20I%20just%20manually%20connected%20to%20it%20and%20it%20showed%20full%20signal%20strength.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ENow%20the%20only%20way%20works%20to%20transfer%20files%20is%20using%20usb%20cables...%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-249207%22%20slang%3D%22en-US%22%3ERe%3A%20Chromebook%20isn't%20connecting%20to%20Hero6%20or%207%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-249207%22%20slang%3D%22en-US%22%3E%3CP%3EI%20can't%20even%20connect%20with%20USB%20cable.%20It%20says%20connected%20for%20a%20minute%20and%20then%20drops%20the%20connection.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-249465%22%20slang%3D%22en-US%22%3ERe%3A%20Chromebook%20isn't%20connecting%20to%20Hero6%20or%207%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-249465%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F77051%22%20target%3D%22_blank%22%3E%40cshrader%3C%2FA%3E%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ETry%20to%20check%20other%20USB%20ports.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIf%20that%20won't%20work%20check%20if%20your%20camera%20will%20work%20on%20other%20computer.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIf%20that%20won't%20really%20work%20then%20there%20should%20be%20something%20wrong%20with%20the%20port%20or%20it's%20a%20compatibility%20issue.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E-Jay%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-284717%22%20slang%3D%22en-US%22%3ERe%3A%20Chromebook%20isn't%20connecting%20to%20Hero6%20or%207%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-284717%22%20slang%3D%22en-US%22%3E%3CP%3EGoPro%20made%20a%20billion%20in%20revenue%20in%202018%2C%20but%20you%20can't%20get%20a%20GoPro%20to%20work%20with%20a%20chromebook%3F%20....%20Y%3F%3C%2FP%3E%3CBLOCKQUOTE%3E%3CHR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F31687%22%20target%3D%22_blank%22%3E%40graytree76514%3C%2FA%3E%26nbsp%3Bwrote%3A%3CBR%20%2F%3E%3CP%3EHi%20everyone%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EChromebook%20isn't%20supported%20and%20can't%20be%20used%20to%20connect%20the%20camera.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ERegards%2C%3C%2FP%3E%3CP%3E-Jay%3C%2FP%3E%3CHR%20%2F%3E%3C%2FBLOCKQUOTE%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-308551%22%20slang%3D%22en-US%22%3ERe%3A%20Chromebook%20isn't%20connecting%20to%20Hero6%20or%207%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-308551%22%20slang%3D%22en-US%22%3E%3CP%3EI'm%20not%20a%20happy%20camper.%20No%20chance%20they%20are%20going%20to%20work%20on%20making%20it%20work%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-308623%22%20slang%3D%22en-US%22%3ERe%3A%20Chromebook%20isn't%20connecting%20to%20Hero6%20or%207%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-308623%22%20slang%3D%22en-US%22%3E%3CP%3EUh%20Yeah%20Jay%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWe%20know%20it%20doesn't%20work.%20Thats%20why%20we're%20here%20complaining.%20It%20takes%20like%20five%20seconds%20to%20figure%20that%20out.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 2

Chromebook isn't connecting to Hero6 or 7

I have an ASUS Chromebook Flip that I'm trying to use to view the video instead of my phone while we are shooting. The app is installed and I've connected my Hero6 and Hero7 Black. However, they do not fully connect. I end up with an error that it is unable to connect. I've tried changing the wifi to 2.4 ghz, uninstalling and reinstalling the app, even went as far as resetting the connection on the cameras. 

 

Nothing has worked. Has anyone else used a chromebook/tablet with success? We will be traveling and filming different locations. The larger screen of the flipbook will help a lot with getting better shots and make it easier to see what we are shooting.

GoPro
Posts: 6,067

Re: Chromebook isn't connecting to Hero6 or 7

 

Hi @rebel0614

 

In some cases, it may work with an Android tablet but stability issues might be encountered.

 

Were you able to test if the cameras pair well with a smart phone?

 

Thanks!
Ej

Tourist
Posts: 2

Re: Chromebook isn't connecting to Hero6 or 7

Yes, they all connect fine to my and my husband's smartphones, which are Moto Z Plays with Android version 8.0.

I was hoping the tablet would work as well. I did have some issues with the app freezing, but was able to resolve them.
Tourist
Posts: 3

Re: Chromebook isn't connecting to Hero6 or 7

I am having the same problem with my Hero 4+LCD. I can connect to the Android app on my phone but not to the Android app on my Chromebook. 

 

Did you find a fix?

GoPro
Posts: 3,505

Re: Chromebook isn't connecting to Hero6 or 7

Hi everyone,

 

Chromebook isn't supported and can't be used to connect the camera.

 

 

Regards,

-Jay

Tourist
Posts: 3

Re: Chromebook isn't connecting to Hero6 or 7

Well, that just made the GoPro way less useful (since a Chromebook is all I have). I guess I will change my mind about upgrading to a newer camera.

 

Thanks for the information. 

Highlighted
Tourist
Posts: 1

Re: Chromebook isn't connecting to Hero6 or 7

The same issue here.

The connection is normal with my android phone (google pixel).

 

But on my chromebook (pixelbook), with the same android GoPro App,

It can find and pair with my camera (Hero 7 black) in the GoPro App, and detect the camera is on, but can't create connection to it.

 

I even manually connceted wifi and bluetooh to the camera, but still couldn't create connection in GoPro App.

 

I guess it mighe be due to some issue with wifi compatibility... because sometimes a message jumped out says the camera's wifi out or range, but it can't be true because I just manually connected to it and it showed full signal strength.

 

Now the only way works to transfer files is using usb cables...

Screenshot 2018-10-13 at 11.06.31 PM.png
Tourist
Posts: 3

Re: Chromebook isn't connecting to Hero6 or 7

I can't even connect with USB cable. It says connected for a minute and then drops the connection.