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Sightseer
Posts: 4
Accepted Solution

Chromebook Acer R13 Quik app crash

Hi everbody

On my chromebook Acer R13, quik app for android crash when I try to edit the video or change the hilight. Someone has a solution for my problem ?

Thanks in advance 

Youri


Accepted Solutions
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GoPro
Posts: 1,377

Re: Chromebook Acer R13 Quik app crash

Sorry @youri0033 it would be best if you would use a Smartphone Android or Apple as Chromebook are not tested/supported.

View solution in original post


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GoPro
Posts: 17,545

Re: Chromebook Acer R13 Quik app crash

 

Hi @youri0033

 

Do you already have the latest version of Quik for Mobile?

There was an update released recently.

 

What is the resolution of the video you're trying to work on?

 

Thanks!
Ej

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Sightseer
Posts: 4

Re: Chromebook Acer R13 Quik app crash

Hi @aragon1006

Thanks for your reply

 

Yes, I have the last update. The resolution of the video is 1080@60FPS.

Moreover the problem is just my Chomebook Acer R13,. With my smartphone, there's no problem...

 

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GoPro
Posts: 17,545

Re: Chromebook Acer R13 Quik app crash

 

Hi @youri0033

 

What is the Android version running on your Chromebook?

 

Thanks!

Ej

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Sightseer
Posts: 4

Re: Chromebook Acer R13 Quik app crash

That's android 7.1.1
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GoPro
Posts: 6,097

Re: Chromebook Acer R13 Quik app crash

 

Hi @youri0033,

 

Sorry but chromebook is not yet supported. 

Only Android Phone and Apple Mobile Devices are supported. 

 

 

Regards,

-Jay 

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GoPro
Posts: 1,377

Re: Chromebook Acer R13 Quik app crash

Sorry @youri0033 it would be best if you would use a Smartphone Android or Apple as Chromebook are not tested/supported.

Highlighted
Sightseer
Posts: 4

Re: Chromebook Acer R13 Quik app crash

Ok I will waiting for the Chromebook support... Thanks for yours answers