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Sightseer
Posts: 1
Accepted Solution

Charging my GoPro Hero 6 for the first time

I have placed my new GoPro for charging on wall charger with 5V- 4A output for four hours but still the red charging lights are still on and even after removing it from charge they are not going off. Is there any problem with the software

Accepted Solutions
Explorer
Posts: 11,637

Re: Charging my GoPro Hero 6 for the first time

@redsand72671

Just FYI, your charger is not recommended.  You should be using a 5V 1-2A, not 4A. While in general, higher amps should not damage a component as the device will only draw what it needs, certain things like LED lights can be damaged and draw too much power (like the battery charging light).  Under warranty, your camera is only covered if you are using an approved charging device.

 

This warranty does not apply to products damaged by misuse, accident, or normal wear and tear. Damage resulting from use with non-GoPro batteries, power cables, or other battery charging/recharging accessories or devices is also not covered by this or any warranty.

 

How-to-Charge-the-Camera-Battery

 

 

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All Replies
GoPro
Posts: 9,484

Re: Charging my GoPro Hero 6 for the first time

Hi @redsand72671

 

Try to remove the battery then put it back on. When you turn the camera on, does it show that the camera is fully charged?

 

Normally with issues similar to this, a manual software update resolves this

 

Should it still be the same, please reach out to our Support Team for further assistance. https://gopro.com/help/ContactUs

 

Thanks!

Ej

 

Explorer
Posts: 11,637

Re: Charging my GoPro Hero 6 for the first time

@redsand72671

Just FYI, your charger is not recommended.  You should be using a 5V 1-2A, not 4A. While in general, higher amps should not damage a component as the device will only draw what it needs, certain things like LED lights can be damaged and draw too much power (like the battery charging light).  Under warranty, your camera is only covered if you are using an approved charging device.

 

This warranty does not apply to products damaged by misuse, accident, or normal wear and tear. Damage resulting from use with non-GoPro batteries, power cables, or other battery charging/recharging accessories or devices is also not covered by this or any warranty.

 

How-to-Charge-the-Camera-Battery