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Sightseer
Posts: 2
Accepted Solution

Capture stopped loading media from Hero5...

iPhone 7+, iOS 10.3.1, Hero5 Black (firmware updated ~ April 13)

 

While Capture was working perfectly earlier, it stopped loading media from my GoPro.  Disconnection, powering down the camera, reconnection did not resolve issue.  Capture will not show GoPro live view, either.  WiFi connection seems to be active, but Capture tells me there's a problem retrieving from the media.

 

Installation of the microSD card into a Quik Key launches Capture on my iPad and permits viewing and loading of media.

 

What's going on here???

 

Thanks in advance for your help,

 

 

Rich


Accepted Solutions
GoPro Community Manager
Posts: 5,863

Re: Capture stopped loading media from Hero5...

One to thing to check is that there's plenty of storage space on the phone. If it can't save the files being transferred over, the loading will stop.

View solution in original post


All Replies
Sightseer
Posts: 3

Re: Capture stopped loading media from Hero5...

Same here.

 

While the app says it is loading (it never loads) the images, I lose connection to the device.  Everytime.

GoPro Community Manager
Posts: 5,863

Re: Capture stopped loading media from Hero5...

One to thing to check is that there's plenty of storage space on the phone. If it can't save the files being transferred over, the loading will stop.

Sightseer
Posts: 2

Re: Capture stopped loading media from Hero5...

226 GB available on the iPhone.

GoPro Community Manager
Posts: 5,863

Re: Capture stopped loading media from Hero5...

Sorry, not sure what's happening then. Our Tech Support team at https://gopro.com/help/PKBContactus may be able to figure this out with you though.

 

Thanks,

Jeff