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Reply
Sightseer
Posts: 1
Accepted Solution

Capture app (Android, Samsung) can´t connect to GoPro (Hero +)

I had just updated the GoPro app to Capture app (Android) in a Samsung J5 mobile phone, and it doesn´t find my GoPro (Hero+).

I found that I have to put on my location, but it´s on all the time and i can´t pair my camera


Accepted Solutions
Hiker
Posts: 10

Re: Capture app (Android, Samsung) can´t connect to GoPro (Hero +)

Press mode button which is back of camera for 20 seconds this will clear the wifi settings follow instructions on screen in which  you are asked if you want to reset yes / no

It's been a while since I have done this good luck

View solution in original post


All Replies
Anonymous
Posts: 0

Re: Capture app (Android, Samsung) can´t connect to GoPro (Hero +)

Same here... can't connect my Hero 5 to my Samsung Galaxy S5...

The App asks me for the passwort, which is standard because of first connect,

and it asks for password again and again... and again...

 

I reinstalled the app, reseted the cam, installed a firmware update... nothing works. Same problem every time!

Hiker
Posts: 7

Re: Capture app (Android, Samsung) can´t connect to GoPro (Hero +)

Similar problem here.  Hero4 Session camera, Galaxy Note 5.  Have unstalled/reinstalled Capture app and reset WiFi on camera.


Repeatedly either cannot find camera, or asks me for camera password.  The instructions that came with camera say "goprohero" is the camera password but app tells me that password is not valid.


In the words of the GoPro error message online, "epic fail".

GoPro
Posts: 1,753

Re: Capture app (Android, Samsung) can´t connect to GoPro (Hero +)

Hi there, 

 

Are you still running into this issue? Make sure to have the latest version of Capture downloaded to your phone as well as the latest firmware installed on the camera. The HERO+ and HERO4 Session should produce PIN codes when you set them up to pair to a device for the first time. The HERO5 will have the password displayed on the screen when you are first pairing. goprohero was the default password just for HERO3 and 3+. 

 

If your phones keep telling you to enter in the password again, it could also mean that the phone is jumping off of the camera's network due to thinking that it is not a good one. The phone could think this due to the fact that the signal connects to a camera rather than to the internet. To stop that from happening, go to the advanced settings of your phone's Wi-Fi menu and be sure to turn OFF any sort of mode that selects the "best" Wi-Fi signal. This may be called something like "Auto Network Switch," "Smart Wi-Fi," or "Choose Best Network."

 

Hopefully that will resolve the problem for you. 

Highlighted
Sightseer
Posts: 1

Re: Capture app (Android, Samsung) can´t connect to GoPro (Hero +)



If your phones keep telling you to enter in the password again, it could also mean that the phone is jumping off of the camera's network due to thinking that it is not a good one. The phone could think this due to the fact that the signal connects to a camera rather than to the internet. To stop that from happening, go to the advanced settings of your phone's Wi-Fi menu and be sure to turn OFF any sort of mode that selects the "best" Wi-Fi signal. This may be called something like "Auto Network Switch," "Smart Wi-Fi," or "Choose Best Network."

 

 


I have the same problem. I have GoPro Hero 5 with version 01.50 my phone is Huawie Honor 5x running in android 6.0.1 EMUI 4.0.

I follow all the instructions I read on how to connect Capture App with the GoPro Hero Camera. My phone is connected already in GoPro WiFi, I also turn-off the auto network switch, I even removed my other wifi connection just to make sure it is Hero5 connection only available. I turned off also my mobile data. But the problem is when I go back to Capture App it says connecting... and then suddenly appear this message "Please enter the password for GoPro 8536. I tried to put same password display in my hero5 but still this messages keeps coming. I have tried to removed the Capture App and install it again, I removed also the wifi connection of GoPro in my phone and I also reset the network in my gopro hero5 which give different password in wifi but again this message keeps coming. My wifi is connected full strenght to GoPro WiFi but only this capture keeps asking me the password which i already put several times. Very disappointing, this Capture Apps will add greatness to their products because you can compose your images/video on your phone but without capture app this Hero 5 camera is simply frustrating.

 

I hope you can solve this problem GoPro Team.

 

Thank you.

Screenshot_2016-11-06-11-12-57.png
Hiker
Posts: 7

Re: Capture app (Android, Samsung) can´t connect to GoPro (Hero +)

Hello,

 

I'm now running on both Galaxy Note 5 AND iPhone 6S.  Interestingly enough I had no problems connecting to Capture app on my iPhone.  Once that was done, I seamlessly connected to second device (Galaxy).

 

I find all the GoPro manuals and online instructions very poorly written.  As an example, the connection instructions for Hero4 state:

 

Pairing a HERO4 Black or Silver to Capture for the first time

1. On your smartphone/tablet, complete these steps:
  • Download Capture to your smartphone/tablet from the Apple® App Store or Google Play Store
  • Tap "Connect Your Camera.”
  • Tap "Add New Device.” *Android - Click "Choose A Device" and then "Add New Device."

I NEVER received the messages ""Add New Device.” *Android - Click "Choose A Device" and then "Add New Device."

 

thanks for the reply.

Tourist
Posts: 2

Re: Capture app (Android, Samsung) can´t connect to GoPro (Hero +)

Same here.. Brand new GoPro Hero5 can't connect to Nexus 5 - Android version 6.0.1 Exactly as described - Capture app keeps asking for password over and over again. Followed all instructions, even disabling my home WiFi made no difference. Hopefully there's a fix on the way?

 

Also, Quik desktop app for OSX 10.9.5 is nowhere to be found.

 

On Windows, everything went smooth until I tried to import files. Quik reports there are no files to be imported, despite my SD card has files on it. :(

 

Utterly disappointed.

 

Tourist
Posts: 3

Re: Capture app (Android, Samsung) can´t connect to GoPro (Hero +)


@noblewave6214 wrote:


If your phones keep telling you to enter in the password again, it could also mean that the phone is jumping off of the camera's network due to thinking that it is not a good one. The phone could think this due to the fact that the signal connects to a camera rather than to the internet. To stop that from happening, go to the advanced settings of your phone's Wi-Fi menu and be sure to turn OFF any sort of mode that selects the "best" Wi-Fi signal. This may be called something like "Auto Network Switch," "Smart Wi-Fi," or "Choose Best Network."

 

 


I have the same problem. I have GoPro Hero 5 with version 01.50 my phone is Huawie Honor 5x running in android 6.0.1 EMUI 4.0.

I follow all the instructions I read on how to connect Capture App with the GoPro Hero Camera. My phone is connected already in GoPro WiFi, I also turn-off the auto network switch, I even removed my other wifi connection just to make sure it is Hero5 connection only available. I turned off also my mobile data. But the problem is when I go back to Capture App it says connecting... and then suddenly appear this message "Please enter the password for GoPro 8536. I tried to put same password display in my hero5 but still this messages keeps coming. I have tried to removed the Capture App and install it again, I removed also the wifi connection of GoPro in my phone and I also reset the network in my gopro hero5 which give different password in wifi but again this message keeps coming. My wifi is connected full strenght to GoPro WiFi but only this capture keeps asking me the password which i already put several times. Very disappointing, this Capture Apps will add greatness to their products because you can compose your images/video on your phone but without capture app this Hero 5 camera is simply frustrating.

 

I hope you can solve this problem GoPro Team.

 

Thank you.


I have the same problem with the same phone too.

So disappointed.