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%3CLINGO-SUB%20id%3D%22lingo-sub-17861%22%20slang%3D%22en-US%22%3ECapture%20Login%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-17861%22%20slang%3D%22en-US%22%3E(Maybe%20this%20has%20to%20be%20submitted%20as%20it's%20own%20topic%20to%20be%20read%20by%20the%20moderators%3F%20I%20keep%20commenting%20on%20other%20threads%20but%20get%20no%20feedback.)%3CBR%20%2F%3E%3CBR%20%2F%3EModerators%2C%3CBR%20%2F%3E%3CBR%20%2F%3EHow%20do%20we%20reach%20GoPro%20and%20voice%20our%20frustration%20with%20the%20Capture%20Login%20requirement%3F%20I%20have%20put%20in%20a%20couple%20email%20support%20tickets%2C%20the%20system%20says%20to%20expect%20a%20response%20in%2024-48%20hours%20but%20more%20than%20a%20week%20has%20past.%20GoPro%20doesn't%20allow%20messages%20on%20Facebook.%20People%20are%20really%20upset%20and%20posting%20comments%20on%20the%20posts%20GoPro%20publishes%20daily%20on%20Facebook.%20I%20have%20voiced%20frustration%20here%20in%20the%20community%20forums%20along%20with%20others%2C%20I%20have%20voiced%20my%20frustration%20on%20the%20Apple%20App%20Store%20and%20have%20seen%20numerous%20others%20who%20share%20my%20point%20of%20view.%20I%20checked%20some%20online%20reviews%20such%20as%20B%26amp%3BH%20Photo%20and%20people%20are%20voicing%20their%20frustration%20there%20as%20well.%20I%20wish%20GoPro%20would%20respond%20in%20some%20way.%20Having%20to%20have%20an%20internet%20connection%20to%20use%20the%20App%20with%20the%20GoPro%20is%20not%20a%20requirement%20when%20we%20purchased%20the%20GoPro%20Hero%204%20Black%20and%20other%20camera%20models.%20It%20would%20seem%20GoPro%20doesn't%20have%20a%20support%20department%3F%20Customer%20Service%20is%20important%20to%20me%2C%20apparently%20it%20isn't%20important%20to%20GoPro.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-18480%22%20slang%3D%22en-US%22%3ERe%3A%20Capture%20Login%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-18480%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F10046%22%20target%3D%22_blank%22%3E%40toughboost144%3C%2FA%3E%20-%20The%20best%20place%20to%20submit%20feedback%20is%20on%20the%20GoPro%20Feedback%20page%20at%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Ffeedback%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Ffeedback%3C%2FA%3E.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%2C%3C%2FP%3E%0A%0A%3CP%3EJeff%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-18619%22%20slang%3D%22en-US%22%3ERe%3A%20Capture%20Login%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-18619%22%20slang%3D%22en-US%22%3E%3CP%3E%3CIMG%20src%3D%22https%3A%2F%2Fvcsem46788.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F1197i27BEFDEB859B1DBC%2Fimage-size%2Foriginal%3Fv%3Dv2%26amp%3Bpx%3D-1%22%20border%3D%220%22%20alt%3D%22I%20love%20this%20meme%2C%20it%20is%20so%20true!%22%20title%3D%22Capture%20Login%22%20%2F%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-19624%22%20slang%3D%22en-US%22%3ERe%3A%20Capture%20Login%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-19624%22%20slang%3D%22en-US%22%3E%3CP%3EWhat%20I%20posted%20on%20the%20feedback%20page%3A%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EYou%20have%20made%20some%20big%20wrong%20decisions%2C%20which%20I%20strongly%20request%20you%20reconsider%3A%3CBR%20%2F%3E-%20Data%20mining%20via%20the%20capture%20app.%20If%20you%20want%20to%20mine%20my%20data%2C%20you%20should%20have%20the%20decency%20to%20consider%20an%20opt%20in.%20Data%20mining%20in%20the%20likes%20of%20Facebook%20may%20be%20considered%20OK%20by%20many%2C%20but%20users%20don't%20pay%20top%20dollar%20to%20use%20facebook.%20Your%20cameras%20are%20not%20free!%20The%20deal%20is%20this%3A%20I%20pay%20money%20for%20a%20camera%2C%20and%20you%20provide%20a%20camera.%20Not%3A%20I%20pay%20money%20for%20a%20camera%2C%20and%20you%20take%20the%20opportunity%20to%20snoop%20around%20my%20use%20of%20the%20camera.%20If%20you%20want%20to%20see%20what%20people%20are%20doing%20with%20the%20cameras%2C%20have%20a%20look%20at%20YouTube.%3CBR%20%2F%3E-%20Logging%20into%20an%20app%20used%20to%20control%20the%20camera%20is%20100%25%20unnecessary.%20The%2030%20day%20rule%20is%20also%20not%20a%20solution%20to%20this%20problem.%20Please%20reconsider%2C%20and%20remove%20this%20requirement%20(or%20at%20least%20make%20it%20optional).%3CBR%20%2F%3EI%20have%20spent%20large%20sums%20of%20money%20on%20GoPro%20equipment.%20I%20won't%20be%20spending%20any%20more%2C%20but%20instead%20will%20actively%20seek%20alternatives%20from%20your%20competitors%2C%20and%20attempt%20to%20sell%20my%20GoPro%20stuff%20on%20while%20it%20still%20has%20some%20value.%20The%20only%20think%20which%20will%20change%20my%20mind%20is%20removal%20of%20the%20data%20mining%20(or%20at%20least%20changing%20it%20to%20opt-in)%2C%20and%20removal%20of%20the%20logi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Reply
Hiker
Posts: 23

Re: Capture Login

This is what happens when compaies loose site of thier core user base and bow in to marketing. I am VERY interested in what "professional users" are doing about this. Can you imagine renting a plane, getting ready to jump, only to find that you can't connect? (Not that I expect anyone from GoPro to actually read this or even respond.) 

Highlighted
Tourist
Posts: 23

Re: Capture Login

GoPro has no intention of changing this now that they have monetized their customers data. 

 

GoPro management:

Image result for ostrich head in sand

Sightseer
Posts: 1

Re: Capture Login

I despise this new requirement. Please consider removing it.

Tourist
Posts: 5

Re: Capture Login

This is BEYOND FRUSTRATING.  I completed screwed up an opportunity to record a precious moment because I couldn't use my phone to change the settings on my Session camera.  I am so angry at this incredibly stupid decision by GoPro.  Will definitely look at the Garmin action cameras because I can't have this happen again.

 

Is there any way to downgrade the previous GoPro app which didn't have this POS requirement?

 

GoPro, I WANT TO BE IN CHARGE OF MY CAMERA, remove this effing stupid requirement otherwise I'm dumping GoPro and swtiching to your opposition.

 

What email address do I use to complain to GoPro?

Nomad
Posts: 127

Re: Capture Login

Capture 3.2 now has a bypass for the login requirement. 

 

Sure has been an infuritating situation. 

Hiker
Posts: 23

Re: Capture Login

Power to the people. I like how they list the bug fix for "accidental logout" as well. Glad this was addressed. 

Nomad
Posts: 127

Re: Capture Login

Did everyone else get reminded of the Terms of Service? We can't pick on GoPro, it hurts their feelings. 

Tourist
Posts: 5

Re: Capture Login

So I emailed GoPro customer service and they replied on 31 January tpo tell me that "At this point there is no word on this feature being removed and it continues to remain a requirement."  Good to see Customer Support are being kept in the loop...

 

Anyway, seems like a sensible change by GoPro.


@foggywave0506 wrote:

This is BEYOND FRUSTRATING.  I completed screwed up an opportunity to record a precious moment because I couldn't use my phone to change the settings on my Session camera.  I am so angry at this incredibly stupid decision by GoPro.  Will definitely look at the Garmin action cameras because I can't have this happen again.

 

Is there any way to downgrade the previous GoPro app which didn't have this POS requirement?

 

GoPro, I WANT TO BE IN CHARGE OF MY CAMERA, remove this effing stupid requirement otherwise I'm dumping GoPro and swtiching to your opposition.

 

What email address do I use to complain to GoPro?