10-23-2016 06:46 AM
How do we reach GoPro and voice our frustration with the Capture Login requirement? I have put in a couple email support tickets, the system says to expect a response in 24-48 hours but more than a week has past. GoPro doesn't allow messages on Facebook. People are really upset and posting comments on the posts GoPro publishes daily on Facebook. I have voiced frustration here in the community forums along with others, I have voiced my frustration on the Apple App Store and have seen numerous others who share my point of view. I checked some online reviews such as B&H Photo and people are voicing their frustration there as well. I wish GoPro would respond in some way. Having to have an internet connection to use the App with the GoPro is not a requirement when we purchased the GoPro Hero 4 Black and other camera models. It would seem GoPro doesn't have a support department? Customer Service is important to me, apparently it isn't important to GoPro.
Solved! Go to Solution.
01-20-2017 07:21 AM
This is what happens when compaies loose site of thier core user base and bow in to marketing. I am VERY interested in what "professional users" are doing about this. Can you imagine renting a plane, getting ready to jump, only to find that you can't connect? (Not that I expect anyone from GoPro to actually read this or even respond.)
11-03-2016 03:46 PM
What I posted on the feedback page:
You have made some big wrong decisions, which I strongly request you reconsider:
- Data mining via the capture app. If you want to mine my data, you should have the decency to consider an opt in. Data mining in the likes of Facebook may be considered OK by many, but users don't pay top dollar to use facebook. Your cameras are not free! The deal is this: I pay money for a camera, and you provide a camera. Not: I pay money for a camera, and you take the opportunity to snoop around my use of the camera. If you want to see what people are doing with the cameras, have a look at YouTube.
- Logging into an app used to control the camera is 100% unnecessary. The 30 day rule is also not a solution to this problem. Please reconsider, and remove this requirement (or at least make it optional).
I have spent large sums of money on GoPro equipment. I won't be spending any more, but instead will actively seek alternatives from your competitors, and attempt to sell my GoPro stuff on while it still has some value. The only think which will change my mind is removal of the data mining (or at least changing it to opt-in), and removal of the login requirement.
I would appreciate a considered response to my complaint. I am disappointed to see GoPro (once a great company) committing this type of suicide, and hope sense is seen before it is too late.
11-03-2016 03:57 PM
After a few weeks of bombarding GoPro Support by email, voice, forums, facebook posts and finally an article in DIYPhotography, I finally got a response. It isn't what I hoped, an elimination of the login, but it might prevent being dropped after logging in.
GoPro Hey Jeffrey B George - We appreciate your enthusiasm for GoPro and we hear you, loud and clear! We're investing in building end to end experiences to enable our users to capture, edit and share the content easily with friends and family. To enable those experiences across different devices and platforms we require users to create a GoPro account that will help us provide consistent and seamless experience across the ecosystem. We have some updates coming soon to create a more seamless experience that includes allowing users to be perpetually logged in. Hang in tight for the update!
I think we should create an online petition.
01-20-2017 06:27 AM
This is so profoundly LAME. The message is "Take our cameras anywhere" yet the app forces you to login. I recently took my camera out only to discover that I had been logged out. I could not get capture up and running because I was "remote". GoPro NEEDS to fix this. If there is no network you need to enable users to open and use capture.