10-18-2016 07:50 PM - edited 10-18-2016 07:52 PM
We really need a solution for bypassing the login requirement of Capture. This last week I was unable to use my smart phone remote app due to the lack of an internet connection. Ironically, I had used Capture for the first time earlier in the week. Using Capture is fresh in my mind as while I was on the road to the first location of my trip, I couldn't find my familiar GoPro App. I ended up pulling off the highway and frantically searching for my App, I couldn't believe I deleted it. Thankfully, along the road I had cellular service and was able to do a search and realized the App changed names. Whew, it is already installed, I just needed to locate capture. (Capture, that isn't a very unique name photography, wish GoPro was in the App name.) In any case, I logged in successfully the first time.
After traveling back home and preparing for another leg of my travels, I reached another destination. Arriving right at sunset, I pulled out my GoPro, mounted the camera in preparation for a time-lapse and jumped in the cab of my truck to set the exposure settings, etc. I go to Capture and find I've been logged out. In retrospect, I assume the app was updated again during my visit home, but maybe it just logged me out. I frantically entered my password multiple times, scrolled through the interface, tried clicking on all the interface elements (one never knows what is a button with flat design interfaces). I checked the system settings on my phone, relaunched the app, rebooted my phone, tried entering my password multiple times again, all to no success. It was dark, the sunet had past. I didn't even get to enjoy the moment as I spent all my time troubleshooting. Before Capture, no login was required.
Over the next day, I was quite upset, but eventually I found a connection without having to drive back to the city. I was able to use the GoPro for the remainder of my trip with no issues.
I tried to write to GoPro on Facebook, but they do not accept messages. I created a ticket a few days ago but haven't heard back. I joined this support group, and it appears the negative comments people posted were removed.
I'd like my voice to be heard. I bought an action camera for capturing the moment, I didn't buy a network camera to use on a network.
I bought the GoPro Black specially to be able to use my iPhone as a remote. Please recognize our frustration.
10-23-2016 01:01 PM
@jeffreybgeorge - Quick clarification that comments are not removed for being negative. A quick scan through the boards will show that's not the case. Posts are rarely removed, and if they are it is because they clearly violated our community policies.
GoPro made the decision to require the login as it will help us better gauge how our customers use our products, and allow us to identify pain points customers may have so we can improve our future products.
If you do want to share your feedback with our teams on this issue, one way to do that is through our Feedback page at https://gopro.com/feedback.
10-25-2016 11:02 AM
@jefft having to log into the app also caused me a days use of my gopro's as well, I updated the app this past weekend and tried to use it the next day with no luck, because I couldn't get logged in because I didn't have a network connection. One reason I bought all 3 of my gopro's was the ease of use of the app on my iphone and ipad. But beiing locked out of controling my gopro from iphone or ipad because I have been logged out due to not internet connection really bothers me. I think gopro just identified a "PAIN POINT" with a lot of your loyal users, I wished I would have never updated my app.
01-20-2017 01:09 AM
The question has to be asked How does locking your users out of the app allow you to gauge how they use your products. You've locked them out so they're not using it. Has anyone at GoPro management been informed of the pain customers are still getting from this requirement.
Just giving us the corporate line does not help. Obviously whatever the supposed fix was didn't work for everyone and something is still wrong or you wouldn't be getting all this negative feedback.
None of us care what the reason for this was, because that reason is not the issue. The issue is we are locked out when we have no internet.
Can you at least tell us our complaints have been forwarded for resolution or are we simply not being listened to.