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Tourist
Posts: 5

Capture App is not working on Meizu Pro 6

Dear GoPro,

 

Seems like your latest Capture app is not working on Meizu Pro 6 for some reason :(

It just not loading...

 

Please help to solve this issue

 

Thank you

Tourist
Posts: 5

Re: Capture App is not working on Meizu Pro 6

Any news?
Tourist
Posts: 5

Re: Capture App is not working on Meizu Pro 6

Still not loading. Please help.
GoPro
Posts: 32

Re: Capture App is not working on Meizu Pro 6

@stoutjump55126  Have you tried to uninstall and reinstall the app?  Also what version of the operating system are you running on Meizu Pro 6?

Tourist
Posts: 5

Re: Capture App is not working on Meizu Pro 6

I done this many times: install / reinstall. I used latest Capture app from Google Play. My Meizu has official Flyme 6.7.3.3G beta OS based on Android 6.0
It worked just fine just last week. But now every time when I am trying to run Capture app, it's just not running... it goes black screen and then takes me back to desktop again :(
GoPro
Posts: 32

Re: Capture App is not working on Meizu Pro 6

@stoutjump55126 Have you always been running the beta OS on your phone?  We have seen some issues when our app is run with beta OS as these have no been fully tested for compatibility. 

Tourist
Posts: 5

Re: Capture App is not working on Meizu Pro 6

I been running beta version for one month...during this time it worked just fine, but one day (last week) it just stopped loading... I am curious what was the reason. Do you think it worth to wait for stable OS version?
GoPro
Posts: 32

Re: Capture App is not working on Meizu Pro 6

@stoutjump55126 You could either wait for the stable version to come out or see if you can downgrade off the beta OS.