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Tourist
Posts: 4
Accepted Solution

Cant remember password to Hero 3 plus

I can't remember my password and I can't connect my Hero 3 plus silver to the app. I have tried resetting the camera but it prompts me for a password and wont accept the default password. I have tried following the instructions on the website but it doesn't work. Any other suggestions?


Accepted Solutions
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GoPro
Posts: 6,097

Re: Cant remember password to Hero 3 plus

Hi @litheexper06747

 

Make sure your SD card is empty.

Reformat your SD card first and make sure that your SD card is listed as recommended SD card brand and model: https://gopro.com/help/articles/block/microSD-Card-Considerations

 

After that copy the UPDATE folder to your SD card and then insert the SD card to your camera.

Turn on your camera and the update should start. 

 

Alternative option. 

Reformat SD card using a computer. 

Open UPDATE folder 

Copy all files from the UPDATE folder and then paste the files to the root of your SD card. 

Insert your SD card to your camera and then start the update. 

 

If issue persist please contact GoPro customer support. 

https://gopro.com/help/ContactUs

 

 

Regards,

-Jay

 

View solution in original post


All Replies
Highlighted
GoPro
Posts: 17,345

Re: Cant remember password to Hero 3 plus

[ Edited ]

Hi @litheexper06747

 

We'll need to re-update the name and password of the camera by visiting the GoPro web page in the link below. 

HERO3 or HERO3+

  1. From the HERO3 update page click "Start Update" to begin.  From the HERO3+ update page click "Update your camera manually" below "Other Ways to Update" to begin.
  2. On the first page, enter your serial number and registration information and then click "Next Step."
  3. On the next page, select 'Wi-Fi Update Only' with the blue check mark and click "Next Step."
  4. On the next page, enter your new camera name and password.
  5. Follow the rest of the on-screen prompts to complete the rest of the update process. 

If this wont work, you may need to proceed with a Wi-Fi and firmware update.

Let us know how it goes.
You may also reach out to our Support Team through https://gopro.com/help/ContactUs for further assistance.
 

 

Thanks!

Ej

 

 

Highlighted
Tourist
Posts: 4

Re: Cant remember password to Hero 3 plus

Thanks for that. I followed all the steps but when I reinsert the SD card and start the camera, I dont get an updating message and nothing has changed.

Highlighted
GoPro
Posts: 17,345

Re: Cant remember password to Hero 3 plus

Hi @litheexper06747

 

For the HERO3+, make sure to copy the update folder to the root of the SD card.

Also, the folder name should just be listed as UPDATE.

This should work,

 

Thanks!

Ej

 

Highlighted
Tourist
Posts: 4

Re: Cant remember password to Hero 3 plus

so this is what I did. Still no joy. It does nothing different when I switch it on and when I try to connect it to the computer it still finds the old name of the go proscreen.png

Highlighted
GoPro
Posts: 14,463

Re: Cant remember password to Hero 3 plus

Hello @litheexper06747. Make sure that only the UPDATE folder is contained in the SD card. Delete all the other files in the SD card, better yet, format the SD card prior to copying the UPDATE folder. Make sure you save the important contents of your SD card first prior to the format process

Highlighted
Tourist
Posts: 4

Re: Cant remember password to Hero 3 plus

Tried that but no luck. Any other suggestions?
Highlighted
GoPro
Posts: 6,097

Re: Cant remember password to Hero 3 plus

Hi @litheexper06747

 

Make sure your SD card is empty.

Reformat your SD card first and make sure that your SD card is listed as recommended SD card brand and model: https://gopro.com/help/articles/block/microSD-Card-Considerations

 

After that copy the UPDATE folder to your SD card and then insert the SD card to your camera.

Turn on your camera and the update should start. 

 

Alternative option. 

Reformat SD card using a computer. 

Open UPDATE folder 

Copy all files from the UPDATE folder and then paste the files to the root of your SD card. 

Insert your SD card to your camera and then start the update. 

 

If issue persist please contact GoPro customer support. 

https://gopro.com/help/ContactUs

 

 

Regards,

-Jay