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Sightseer
Posts: 1
Accepted Solution

Cant load my media

Hi. Befor one year everything (in the app) worked perfect. Today, after one year, and new Iphone, I succeeded to pair to the app, but when I pushed the button to download the media from the gopro, it has been ritten that there it an error, and that I need to try again.. so I tried again, and again..
Please help me!!! Thank :(

Accepted Solutions
GoPro
Posts: 6,774

Re: Cant load my media

Hello @marcos31865

 

There is a list for specific models that are supported. In the same article link that you posted, the list is found when you expand the list under Android. Below is the list of supported S9/S9+ modesl: 

 

Samsung Galaxy S9
SC-02K, SCV38, SM-G960U, SM-G960U1, SM-G960W, SM-G9600, SM-G9608
 
Samsung Galaxy S9+

SC-03K, SCV39, SM-G965U, SM-G965U1, SM-G965W, SM-G9650

 

Thanks, 
Marius

View solution in original post


All Replies
GoPro
Posts: 3,505

Re: Cant load my media

 

Hi @hilashlomi,

 

Sorry to know that.

It might be an issue with pairing. 

 

Please try to unpair it and remove GoPro's device ID on your phone's bluetooth settings. 

After that pair the camera again to your phone and let us know if issue still persist. 

 

 

Regards,

-jay 

Sightseer
Posts: 2

Re: Cant load my media

oPlease update your Site with the supported devices.

https://gopro.com/help/articles/block/fusion-supported-devices

 

it says samsung s9+ is supported but when i go on the app it says my phone is not working with the fuskon.

 

I have the SM-G965F ist this one not supported? Please update the list that so it is easier to understand. For Example:

the following S9/S9+ Models are suppprted withe funcitons XY:

- SM-XXXX

- SM-XXXX

 

 

GoPro
Posts: 6,774

Re: Cant load my media

Hello @marcos31865

 

There is a list for specific models that are supported. In the same article link that you posted, the list is found when you expand the list under Android. Below is the list of supported S9/S9+ modesl: 

 

Samsung Galaxy S9
SC-02K, SCV38, SM-G960U, SM-G960U1, SM-G960W, SM-G9600, SM-G9608
 
Samsung Galaxy S9+

SC-03K, SCV39, SM-G965U, SM-G965U1, SM-G965W, SM-G9650

 

Thanks, 
Marius