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Tourist
Posts: 3

Cannot upload videos from quik app to cloud on iPhone or iPad Pro

[ New ]

Hi, I hope I am missing something because if it si not possible to upload videos from my iPhone 12 Pro or my iPad Pro that are in the app tab of the Quik app I am going to be even more displeased with GoPro than I am already because the video editing in Quik has to be done in portrate and not landscape like other video editing apps for iPad Pro.

 

So, how do I directly get my videos from the Quik app tab to the cloud?  I do not want a work around where I have to download them to my iPhone first and then log into the Quik website to get them uploaded.  This is all within the GoPro Quik software so it should be automatic or just a simple button click.

 

It seems like the $50 annual subscription for unlimited video and photos is not very good because it is so difficult to get videos uploaded.  Currently I have to use work around to get videos into the Quik cloud and I have to use iMovie for editing because it works in landscape, like it should.

 

GoPro - please fix these issues ASAP.  You are taking a great camera and hindering the crap out of it with a terrible app and storage workflow.

GoPro
Posts: 28,383

Re: Cannot upload videos from quik app to cloud on iPhone or iPad Pro

[ New ]

Hi @scottdavis1966

 

Sorry for any trouble caused.

What version is the GoPro Quik app on?

Can you please try signing in and out of the subscription account on the app?

Make sure to relaunch the app before signing back in.

 

You may also check if there are files stuck on upload. Manage Upload Page in Media Library

Let us know how it goes.

 

Thanks!

Ej

Tourist
Posts: 3

Re: Cannot upload videos from quik app to cloud on iPhone or iPad Pro

[ New ]
Quik App. Erosion is 8.8 (5369)

I logged out, then closed the app and then reopened the app and signed back in. Same thing, I do not see an option to upload the videos.

I do not see what to do to get them uploaded from the Quik app tab to the cloud.

Scott Davis
GoPro
Posts: 28,383

Re: Cannot upload videos from quik app to cloud on iPhone or iPad Pro

[ New ]

Hi @scottdavis1966

 

Kindly check if you have the Mobile Upload option selected.

On the app, tap on the profile icon on the left-hand side.

Go to My Account> Mobile Upload.

 

You may also check GoPro Subscription - Mobile Upload

Let us know how it goes.

 

Thanks!
Ej