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Tourist
Posts: 3

Cannot see my cloud pics neither create video with them

[ New ]
Not possible to see my cloud pics. Neither to create a video with them.
SmartSelect_20210915-001309_GoPro Quik.jpg
GoPro
Posts: 3,532

Re: Cannot see my cloud pics neither create video with them

[ New ]
Hi,

Sorry about that, I've had this happen to me sometimes, however after reloading it would work.
Do you have the same thing when logged in to https://gopro.com/login via the computer's web browser?
Check your internet connection, maybe you can switch it on / off / kill the app and open again.
If you cannot get the file to load / if you cannot download it to your app then maybe there's a problem with this file and it got corrupt for some reasons.
Tourist
Posts: 3

Re: Cannot see my cloud pics neither create video with them

[ New ]

Hello,

 

I do not have the same when I open those in a browser however, to log in in the browser takes more time and do not have the functions available as in the app. Do you know when it will addressed?

 

Thanks!

GoPro
Posts: 3,532

Re: Cannot see my cloud pics neither create video with them

[ New ]
Hi,

So you still have this problem in app Cloud App even after a log off / log back in from App Settings / phone reboot?
Is that for all of your Cloud media?
But no problem if you check on the computer?
If you can, try to delete and install the app again - that deletes the content of the app, so make sure to save media and edits ongoing.

Thank you