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Reply
Tourist
Posts: 6

Re: Cannot pair Hero7 White and Android app

sorry, but I tried on the almoust same phone, that I have (see first post).

Is there such big difference between those two phones? RedmeNote4 and RedmeNote4? indeed?


And what I should to do now? to buy new phone? to return camera? I did't understand your answer, sorry.

Sightseer
Posts: 2

Re: Cannot pair Hero7 White and Android app

I have the latest Samsung Android and a Hero 7 Black. The answer to all of this is: HERO 7 AND 'QUICK' DOES NOT WORK ON AN ANDROID PHONE. I have spent nearly 2 weeks wasting my time trying to get this piece of junk to work. I have been on every site including this trying desperately to get it to work but it does not. I have deleted files, reset, switched on and off repeatedly, reset again, changed settings and am now sick to death of it. I have a Hero 3+ and that is actually a better camera. It does not claim to do anything it cannot. I noted an answer on this thread saying "Android is a fragmented system with many different....etc. " Basically admitting that if you have an Android you sould really have been told before purchase "This camera probably won't work for you" . Don't buy it. Mine is being returned as useless and a waste of money. 

Highlighted
GoPro
Posts: 9,001

Re: Cannot pair Hero7 White and Android app

Hi @foggywave40246

 

Are you having issues witht he GoPro app or Quik for mobile?

Here are some links that may come handy:

Troubleshooting GoPro App Connectivity Issues

Quik for mobile Crashes

How to Resolve GoPro App Crashing or Freezing Issues

 

You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs      

 

Thanks!

Ej

 

Sightseer
Posts: 2

Re: Cannot pair Hero7 White and Android app

Hi,

Thanks for that but I've already been there and still does not work. Considering the money I paid for this it should have worked straight out of the box. I have given it nearly two hours every night after work for nearly two weeks and have lost the will to live trying to get it to work. I have had it pairing on a couple of occasions, only to have it go back to square one and refuse to pair again. Quick has just never worked, all it has ever given me is a black screen with a cursor moving at the bottom and 'something went wrong'. GoPro have really shot themselves in the foot with this one. It's a pity I liked their stuff and if it worked it would be great, but it just doesn't. I really wanted to get it to work but I have now tried it all and it is going back to the shop tomorrow. They really sould make customers aware of this before purchase.