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Tourist
Posts: 5

Cannot login via Facebook

Whne I login via Facebook, it always fail and show " something went wrong"

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GoPro
Posts: 12,282

Re: Cannot login via Facebook

Hello @shadowtsang. What are you trying to do? Are you trying to login to your GoPro Account via Facebook? Are you attempting to live stream? More details about the issue will help us understand it better. We hope to hear back from you. 

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Tourist
Posts: 5

Re: Cannot login via Facebook

I am trying to login to my gropro account using gopro app for ios , but it show something went wrong" . I have no problem when using another account using another email adress
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GoPro
Posts: 14,919

Re: Cannot login via Facebook

Hi @shadowtsang

 

Please check if you'll be able to login via gopro.com

This will help us isolare the issue further.

Thanks!

Ej

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Tourist
Posts: 5

Re: Cannot login via Facebook

no, I cannot login via gopro.com by using facebook account. But, I can login via facebook by using GoPro Quik PC version.
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GoPro
Posts: 12,282

Re: Cannot login via Facebook

Thank you for the reply. See if using a different browser will work. Also try to clear cache and cookies and make sure that the email information and password that you use is the same one for you GoPro account. We just tried on our end and it is working. Let us know how it goes. Thanks!

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Tourist
Posts: 5

Re: Cannot login via Facebook

I tried different browser, including Edge, Chome and firefox. I delete all the cookies and tried to login via GoPro .com. I guide me to the facebook page. After I typed in the ID and password then enter, it re-guided me to the gopro login page.
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GoPro
Posts: 14,919

Re: Cannot login via Facebook

Hi @shadowtsang

 

Are you getting any login error?

 

Thanks!

Ej