Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Mobile
Reply
Tourist
Posts: 9

Cannot edit photos or videos from the App on my Galaxy 6 Edge

[ New ]

As the header says. I can't edit photos or videos from the App on my phone. Nor can I share any file from the App.

 

The App just freezes and I have to close it and open it again.

 

I've tried uninstalling it and installing it again, but I get the same response.


Accepted Solutions
GoPro
Posts: 29,669

Re: Cannot edit photos or videos from the App on my Galaxy 6 Edge

[ New ]

Hi @andypc

 

The steps on How to Resolve GoPro App Crashing or Freezing Issues should help you out.

For reference, you may also check GoPro Mobile Apps Compatibility

Let us know how it goes.

You may also reach out to our Support Team through https://gopro.com/help/ContactUs for further assistance.

 

Thanks!

Ej

View solution in original post


All Replies
GoPro
Posts: 29,669

Re: Cannot edit photos or videos from the App on my Galaxy 6 Edge

[ New ]

Hi @andypc

 

The steps on How to Resolve GoPro App Crashing or Freezing Issues should help you out.

For reference, you may also check GoPro Mobile Apps Compatibility

Let us know how it goes.

You may also reach out to our Support Team through https://gopro.com/help/ContactUs for further assistance.

 

Thanks!

Ej