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Tourist
Posts: 5
Accepted Solution

Cannot download files from fusion

after the ios app update to support overcapture i am no longer able to download videos and photos from fusion to my phone (iphone 8 plus) so i can edit and use the overcapture feature. i get a message saying unknown error. i formatted both cards and recorded new test footage and still not able to transfer. anyone lese have this problem. What is going on with gopro and all this buggy software.


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Tourist
Posts: 5

Re: Cannot download files from fusion

I corrected the problem by doing a Camera restore. And reinstalled the new firmware update manually. After that all worked well

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GoPro Community Manager
Posts: 7,136

Re: Cannot download files from fusion

@airphoto - Try reinstalling the app. Also, make sure there's enough memory left on your phone to hold the content you're transferring over.

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Tourist
Posts: 5

Re: Cannot download files from fusion

I corrected the problem by doing a Camera restore. And reinstalled the new firmware update manually. After that all worked well