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Tourist
Posts: 5

Re: Cannot connect Hero(2018) to App - Android10

Tried that, no luck still.

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GoPro
Posts: 5,875

Re: Cannot connect Hero(2018) to App - Android10

@cube218, If the issue persists after going through the suggested troubleshooting steps, our Support team will be able to assist you with the next steps. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.

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Tourist
Posts: 3

Re: Cannot connect Hero(2018) to App - Android10

Hi,

 

I had done that and still not doing anything when I plug the card into camera

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GoPro
Posts: 11,571

Re: Cannot connect Hero(2018) to App - Android10

Hello, @sunnysand05563. When manually updating, the SD card should only contain a folder named UPDATE. This folder should contain all the update files extracted from the downloaded UPDATE.zip folder. 

 

Make sure that there are no other contents on the SD card aside from the UPDATE folder. If you have MISC, DCIM, or other files there, be sure to delete them prior to introducing the SD card back to the camera. Let us know how it goes this time. Thanks!