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Sightseer
Posts: 1

Cannot connect GoPro HERO 7 black to iPhone 8

Hello team,

 

I am having troubles connecting the new GoPro HERO 7 black to the iPhone 8, both with up to date software (v1.51 on the camera and iOS 12 on the phone). I read the suggestions on the support blog for similar issues and tried absolutely everything, from resetting the camera to deleting and reinstaling the app on the phone. Every time the GoPro App finds and acknowledges the camera, but when I want to access the media library or the preview option, the system simply spits an error message (attached) after loading for a while. 

 

Is this a limitation of the current software? Please advise how to proceed! 

 

Thank you!

Martin 

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GoPro
Posts: 13,274

Re: Cannot connect GoPro HERO 7 black to iPhone 8

Hello @justmarto

 

Thank you for the details you provided. By any chance, have you been able to toggle between the 5GHz and the 2.4 GHz Wi-Fi band to see which one will provide connectivity with your iPhone8? Please do so, if you have not tried it yet. See also further troubleshooting steps detailed in this article on GoPro App connectivity issues. 

 

Let us know how it works out. 

 

Best regards, 
Marius

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Tourist
Posts: 2

Re: Cannot connect GoPro HERO 7 black to iPhone 8

[ Edited ]

I've got the same problem connecting with my Iphone8.
But it work perfectly on my Iphone5S.
Is there anyone got the same problem like us?
P.S. I've tried switch to 2.4GHz, didn't work.

Thanks in advance!
Alvin

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GoPro
Posts: 6,097

Re: Cannot connect GoPro HERO 7 black to iPhone 8

 

Hi @superhero52110,

 

Have you tried deleting bluetooth device ID on your iPhone 8 and resetting Wi-Fi connection on your camera. 

 

After that pair them again. 

 

Regards,

-Jay 

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Tourist
Posts: 2

Re: Cannot connect GoPro HERO 7 black to iPhone 8

 Unfortunately, I did. I also tired to deleting the both wifi and bluetooth connection in Iphone8. Resetting the camera.

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GoPro
Posts: 16,098

Re: Cannot connect GoPro HERO 7 black to iPhone 8

 

Hi @superhero52110

 

Thank you for your efforts in troubleshooting the issue.

At this point, it's best to contact our Support Team for further assistance.

Please let them know of the steps taken so far, they may also ask you for the camera's serial number.

They are available by phone or chat.

https://gopro.com/help/ContactUs

 

Thanks!

Ej