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Reply
Tourist
Posts: 2
Accepted Solution

Cannot connect GoPro 7 Black to Xiaomi Note 4

GoPro : 7 Black
Mobile device: Xiaomi Note 4
Android version: 7.0 NRD90M
MIUI version: 10.1
GoPro App installed (version 5.1 - 7716)
(App ID:7df98bbd-2476-442c-a286-461b46ed30d4)

Preconditions:
The GoPro7 black is updated

Steps:
Tried to connect the GoPro7 Black to Xiaomi Note 4 via GoPro app. I tried all your troubleshooting methods to connect the cam! Nothing worked!

https://gopro.com/help/articles/Solutions_Troubleshooting/GoPro-App-Camera-Connection-Troubleshootin...

Observed:
The message " We can't connect to your GoPro. Something went wrong-give it another shot..." is displayed.

Expected:
The connection should be succesfully.

Note:
I think this issue occurs with Xiaomi phones, I tried on Samsung and it works as expected.


Waiting for your answer/issue to be fixed.

Regards,
Daniel

Accepted Solutions
GoPro
Posts: 9,544

Re: Cannot connect GoPro 7 Black to Xiaomi Note 4

Thanks for trying @fireysand25771

 

See if the workaround posted by @graysand72765 will work on your end.

Please refer to this thread: 

https://community.gopro.com/t5/GoPro-Apps-for-Mobile/No-Compability-with-Xiaomi-Redmi-Note-4/td-p/17...

 

Regards,

Ej

View solution in original post


All Replies
GoPro
Posts: 9,544

Re: Cannot connect GoPro 7 Black to Xiaomi Note 4

 

Hi @fireysand25771

 

Thank you for the information.

 

See if changing the Wi-Fi band will make a difference.

Preferences> Connections> Wi-Fi Band

 

Let us know how it goes.

 

Thanks!

Tourist
Posts: 2

Re: Cannot connect GoPro 7 Black to Xiaomi Note 4

Hi @aragon1006

I already did that and the same issue is observed :(

Regards,
GoPro
Posts: 9,544

Re: Cannot connect GoPro 7 Black to Xiaomi Note 4

Thanks for trying @fireysand25771

 

See if the workaround posted by @graysand72765 will work on your end.

Please refer to this thread: 

https://community.gopro.com/t5/GoPro-Apps-for-Mobile/No-Compability-with-Xiaomi-Redmi-Note-4/td-p/17...

 

Regards,

Ej