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Tourist
Posts: 8

Cannot Export Videos From GoPro App

[ New ]

A couple years ago I transferred some videos from my gopro to an android phone and sent them to a friend (compressed) on whatsapp 

 

I now want these videos in high res and within the app is the only place they currently exist in that format. 

 

Because I filmed them in 4k they are unable to be played on the android phone hence the ! Exclamation marks instead of thumbnails (see picture).... However as I said I was once able to send them on whatapp... 

 

Now I cannot get them anywhere??? The only option Im being given is 'save to phone' and this immediately fails! 

 

I have even tried plugging the phone ionto my computer and trying to find the files within its file system with no luck! 

 

Anyone got any idea? I really need these videos in higher res than the whatsapp compressed ones for a project 

 

Thanks! 

 

Olly

103964388_272750137418057_4684763892627244338_n.jpg
Tourist
Posts: 8

Re: Cannot Export Videos From GoPro App

[ New ]

It wont even let me delete the files! and they are definitely not in DCIM > com.gopro.smarty > GoPro....

GoPro
Posts: 21,890

Re: Cannot Export Videos From GoPro App

[ New ]

Hi @ollyp23

 

What phone and app version are you using?

Does the same happen if you record/ save new files?

You may also check https://community.gopro.com/t5/en/HEVC-Explained/ta-p/394284

 

Thanks!

Ej

 

Tourist
Posts: 8

Re: Cannot Export Videos From GoPro App

[ New ]

Its a samsung galaxy j5 (SM-J510FN) running Android 7.1.1 

 

GoPro app version is 6.14

 

 

I uploaded something to the cloud and that can be downloaded and saved to my phone not tried anything from the gopro though 

GoPro
Posts: 21,890

Re: Cannot Export Videos From GoPro App

[ New ]

Hi @ollyp23

 

Kindly test the app using new files.

This will help isolate the issue further.

 

Thanks!

Ej

Tourist
Posts: 8

Re: Cannot Export Videos From GoPro App

[ New ]

New files in what format/res? Any will do?

GoPro
Posts: 21,890

Re: Cannot Export Videos From GoPro App

[ New ]

Hi @ollyp23

 

It will be best to use the same settings of the files you are trying to transfer.

 

Thanks!

Ej

Tourist
Posts: 8

Re: Cannot Export Videos From GoPro App

[ New ]

Trouble is it was so long ago I donT actually remember! Im pretty sure they we 4k videos and time lapses..... 

 

Essentially I was at a music festival and I couldnt do anthing with them with my iphone so i used my dads iphone to pull them off the gopro and whats app them to my iphone... so the format worked on the android to a degree once upon a time... 

 

 

Ill try a 4k time lapse from the camera to the android..... 

What do those specifiuc exclamation marks mean? are the files missing? or there but unplayable?