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Tourist
Posts: 2
Accepted Solution

Cannot Control GoPro 7 Black from GoPro App, although I am able to connect

[ Edited ]

Hello,

 

I am able to connect to my GoPro 7 Black from my android phone, also change camera's name.

New name appeears in About > Camera Info at the camera's menu as well.

But, when I select "Connect Your GoPro" from the App, I get a connection problem "We couldn't connect to your GoPro"

 

I have tried this using two different android phones (camera gives a popup message "Connection Successfull"), and the result is the same.

They both connect and pair the camera, being able to change camera's name, but they have a connection problem when I try to control the camera.

 

Any suggestions?


Accepted Solutions
GoPro
Posts: 5,358

Re: Cannot Control GoPro 7 Black from GoPro App, although I am able to connect

Hi @aristidis,

 

Sorry to know that you are having problem pairing your camera to your phone. 

 

May i know what phone (Brand and Model) are you using?
 

Try this. 

Remove all GoPro Device under your phone's bluetooth settings. 

Forget Wi-Fi Connection

Remove camera on paired device list on GoPro App

 

Reset Camera to factory settings.

Pair camera to mobile device and check Wi-Fi connection if it is paired to the camera. 

Go back to GoPro App and check if you will be able to pair the camera to your phone. 

 

Regards,

-Jay 

View solution in original post


All Replies
GoPro
Posts: 5,358

Re: Cannot Control GoPro 7 Black from GoPro App, although I am able to connect

Hi @aristidis,

 

Sorry to know that you are having problem pairing your camera to your phone. 

 

May i know what phone (Brand and Model) are you using?
 

Try this. 

Remove all GoPro Device under your phone's bluetooth settings. 

Forget Wi-Fi Connection

Remove camera on paired device list on GoPro App

 

Reset Camera to factory settings.

Pair camera to mobile device and check Wi-Fi connection if it is paired to the camera. 

Go back to GoPro App and check if you will be able to pair the camera to your phone. 

 

Regards,

-Jay 

Tourist
Posts: 2

Re: Cannot Control GoPro 7 Black from GoPro App, although I am able to connect

Hello graytree76514 and thank you for the feedback.

 

My phones are HUAWEI Y7 2019 and Samsung A3.

After reseting the camera settings the problem was solved (with both phones).

I can control the GoPro 7 Black from both phones now.

Thank you

GoPro
Posts: 5,358

Re: Cannot Control GoPro 7 Black from GoPro App, although I am able to connect

Glad to know that @aristidis!