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Tourist
Posts: 5

Can’t watch, preview 360 video

Can watch or preview 360 videos , because of this can’t really edit. I’m on the lates update on the app and also the camera is updated
GoPro
Posts: 5,354

Re: Can’t watch, preview 360 video

Hi @willcord,

 

May I know what device are you using to playback 360 videos?

 

Just in case you're using your phone.

Is it already saved to your phone's internal storage or it is still on the app?

You have to save that video to your internal device to maximize your phone's capability 

 

 

-Jay

Tourist
Posts: 5

Re: Can’t watch, preview 360 video

I have an iPhone 11 Pro Max
The file has been transferred to my phone already. I can see the file thumbnails. But when I press on the video to watch it is just a black image with the player controllers
3168BB28-A5F6-4DDA-902B-6F94A315403A.png
GoPro
Posts: 925

Re: Can’t watch, preview 360 video

[ Edited ]

Hi  @willcord 

Sorry about that. Do you have the exact same situation with any 360 file you try? I'd recommend to test on a short 360 file first.

Idea would be to isolate if this could be due to a corrupt file.

 

Let me know :)

Tourist
Posts: 5

Re: Can’t watch, preview 360 video

I try multiple recordings in 360 and still just black. The 360 photos can be seen. If I use my iPad I can view and edit the files, but not on the iPhone. I deleted the app and re-download and no luck, I restarted the phone and no luck.
iPhone 11 Pro Max 256 gb green
iPad Pro 128 gb
GoPro
Posts: 925

Re: Can’t watch, preview 360 video

@willcord that's a very strange issue that we are not understanding here...

 

So my next course of action would be to invite you to beta so you can try with version 6.6.

 

To beta test GoPro App you will have to fill out a NDA first. Here: https://goprorc.az1.qualtrics.com/jfe/form/SV_3dRVirHRT9IfmBf
I'll add you to our testers' list when it's done.

Beta process:
- iOS: install TestFlight on your device, invitation will come per email
To share feedback and for follow up > ask access to 
- iOS GROUP: https://www.facebook.com/groups/goproapp.ios.beta

I manage this group, it's a place where beta users share their feedback / ideas / bug reports / videos / questions etc...
We can then do the follow up on the Facebook group and per Messenger, it's best for me to help users that way.

 

Let me know


Thank you
Anais

Tourist
Posts: 5

Re: Can’t watch, preview 360 video

Thanks

Ok I sing the NDA
I’ll get an email to download?
GoPro
Posts: 925

Re: Can’t watch, preview 360 video

Hi William,
You've been added to beta - 6.7 - install via TestFlight.
Share feedback via the FB group and with me per Messenger Anais GoPro.
Thanks :)