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GoPro Apps for Mobile
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Sightseer
Posts: 1

Can't use the Quik mobile version

[ New ]

I paid for the monthly subscription, it shows up in my google subscription.

It says, I have to open the app to validate it, but when I open the app, and want to start edititing, it says I have to subscribe first.

If I click subscribe, it says, that I have the anual subscription already.

My credit card was also aready charged the yearly subscription.


Accepted Solutions
GoPro
Posts: 32,000

Re: Can't use the Quik mobile version

[ New ]

Hi @rockysand81137

 

We are not able to pull up an active subscription using the email address on your Hub profile.

Is there a chance another email was used?

You may also check if relay email has been selected:
1. From the iOS Device, go to Settings App > Tap your Name Apple ID
2. Select Password & Security
3. Under Sign in with Apple ID, choose “Apps Using Apple ID”
4. Choose GoPro
5. You will see under “Hide my Email,” This App Received shows a privaterelay.appleid.com domain. 
This will become the email address for your Quik subscription.Let us know how it goes.

 

Let us know how it goes.

 

Thanks!
Ej

View solution in original post


All Replies
GoPro
Posts: 32,000

Re: Can't use the Quik mobile version

[ New ]

Hi @rockysand81137

 

We are not able to pull up an active subscription using the email address on your Hub profile.

Is there a chance another email was used?

You may also check if relay email has been selected:
1. From the iOS Device, go to Settings App > Tap your Name Apple ID
2. Select Password & Security
3. Under Sign in with Apple ID, choose “Apps Using Apple ID”
4. Choose GoPro
5. You will see under “Hide my Email,” This App Received shows a privaterelay.appleid.com domain. 
This will become the email address for your Quik subscription.Let us know how it goes.

 

Let us know how it goes.

 

Thanks!
Ej