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Tourist
Posts: 3
Accepted Solution

Can’t upload 4K 30fps video into Quik on iPhone 7 Plus

Hi, I am struggling to load the 4K video into Quik. I can open it in the Splice app and also through the photos app and play it on my iPhone 7. Just not sure why I can’t use it in Quik..

 

Any help would be appreciated!

 

Thanks, Blake. 


Accepted Solutions
Highlighted
GoPro
Posts: 55

Re: Can’t upload 4K 30fps video into Quik on iPhone 7 Plus

Hey Blake,

 

Sorry for the trouble.

The Quik team is always working to grow the compatibility chart for things like 4k/30fps. However, that resolution and frame rate is only supported on an iPad Pro at the time. More information around compatibility can be found here:

https://gopro.com/help/articles/block/Quik-for-mobile-Supported-Resolutions-to-Copy-and-Share

 

Thanks.

View solution in original post


All Replies
Highlighted
GoPro
Posts: 55

Re: Can’t upload 4K 30fps video into Quik on iPhone 7 Plus

Hey Blake,

 

Sorry for the trouble.

The Quik team is always working to grow the compatibility chart for things like 4k/30fps. However, that resolution and frame rate is only supported on an iPad Pro at the time. More information around compatibility can be found here:

https://gopro.com/help/articles/block/Quik-for-mobile-Supported-Resolutions-to-Copy-and-Share

 

Thanks.

Tourist
Posts: 3

Re: Can’t upload 4K 30fps video into Quik on iPhone 7 Plus

Well that solves that problem then! Thanks.

 

Do you know if support for iPhone 7 will be coming soon and also iPhone X?

 

Thanks again!

GoPro
Posts: 55

Re: Can’t upload 4K 30fps video into Quik on iPhone 7 Plus

I'm glad that information helps.

Unfortunately, I do not know that answer.