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Sightseer
Posts: 1

Can't select picture

[ New ]
Have a Samsung Galaxy 9. Been trying to select pictures for a new Quik project and it keeps returning to the start project page. Already reinstalled the App clear cache eect. Doesn't work.

Accepted Solutions
GoPro
Posts: 19,259

Re: Can't select picture

[ New ]

Hello Everyone. 


The fix for Quik for mobile app crashing when adding a photo is now available on Google Play Store. Please install the latest version of Quik App (or update to it).  After updating, clear cache on the app (phone) settings (just clear cache and not clear data), and restart your phone. Please let us know if the app works correctly now. 


Thanks, 
Marius

View solution in original post


All Replies
Sightseer
Posts: 1

Re: Can't select picture

[ New ]
Exact same problem.
I cannot add any photos either.
Highlighted
Hiker
Posts: 13

Re: Can't select picture

[ New ]
Same
Tourist
Posts: 3

Re: Can't select picture

[ New ]

Same. Have new gopro 7 black and downloaded quik app. Can't do anything with anything on the app and it just constantly reverts to my phones home screen. I have a Huawei p10. Ease offer some sort of tech help! 

GoPro
Posts: 26,196

Re: Can't select picture

[ New ]

Hello Everyone!

 

Sorry for any troubles caused.

Our team is currently working to get the issue fixed.

We'll post an update as soon as we get additional information.

 

Thanks!

Ej

Hiker
Posts: 13

Re: Can't select picture

[ New ]
It's there any kind of timeline associated with this?
GoPro
Posts: 13,488

Re: Can't select picture

[ New ]

@evanwalsh, we currently do not have any further details about this matter. However, we'll keep everyone posted as soon as we have any information available. Your time and patience are very much appreciated.

GoPro
Posts: 19,259

Re: Can't select picture

[ New ]

Hello Everyone. 


The fix for Quik for mobile app crashing when adding a photo is now available on Google Play Store. Please install the latest version of Quik App (or update to it).  After updating, clear cache on the app (phone) settings (just clear cache and not clear data), and restart your phone. Please let us know if the app works correctly now. 


Thanks, 
Marius