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Tourist
Posts: 2

Can't see Videos uploaded to cloud

[ New ]

I cannot access my cloud uploaded videos

GoPro
Posts: 29,853

Re: Can't see Videos uploaded to cloud

[ New ]

Hi @amithr6

 

How are you accessing the files?

What error message are you getting?

Can you please try it via gopro,com/login ?

You may also check How Do I Access My Content Uploaded to GoPro subscription?

 

Let us know how it goes.

 

Thanks!
Ej

Tourist
Posts: 2

Re: Can't see Videos uploaded to cloud

[ New ]

Am trying to access it through my Desktop quick app.

Open-Media - it says nothing exists. In turns asks me to add media. 
I got a confirmation from my mobile app that all the videos were uploaded onto cloud. 

I click on Add media - Manage folder setting - Click on Cloud - It gives me option ' Get GoPro Plus' which redirects me to a page with 404 error, 

 

I have been going in circles fro days now.

GoPro
Posts: 29,853

Re: Can't see Videos uploaded to cloud

[ New ]

Hi @amithr6

 

Were you able to test it using a web browser?


Thanks!

Ej