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Sightseer
Posts: 1

Can’t save clip from app to my phone

[ New ]
Hello.
I saved one Clip to my phone 1.30 Minutes but now I’m trying to save another clip of 17 minutes and I get a failed message
Please help me on how to save this clip
E658C4AD-705F-4732-BF00-D71AF4E18EBF.png
GoPro
Posts: 11,085

Re: Can’t save clip from app to my phone

[ New ]

@snowycrest033, please make sure that your mobile device has sufficient storage space available. A 17-minute video is likely a large file.

 

You may also try to unpair and re-pair your camera to the app or reboot your phone for further troubleshooting.

 

Let us know how it goes.

GoPro
Posts: 1,896

Re: Can’t save clip from app to my phone

[ New ]
Personally, for a 17-minute video I would put it on my computer and not on my mobile, it's way to big for mobile.