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Sightseer
Posts: 1

Can't preview HEVC video

[ New ]
Gopro7 black, galaxy s10e.
When connecting to gopro via app all media files have exclamation points over them. Once clicked on I get a message of "cant preview your HEVC video"
All this applies to previous taken footage on sd card that worked previously.

Accepted Solutions
GoPro
Posts: 26,108

Re: Can't preview HEVC video

[ New ]

Hi @ jadreins7103

 

Please see information on HEVC Explained

Try to download the file and see if it plays fine.

 

Thanks!

Ej

View solution in original post


All Replies
GoPro
Posts: 26,108

Re: Can't preview HEVC video

[ New ]

Hi @ jadreins7103

 

Please see information on HEVC Explained

Try to download the file and see if it plays fine.

 

Thanks!

Ej