Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Mobile
Reply
Highlighted
Tourist
Posts: 4
Accepted Solution

Can't make automatic footage with Gopro app

I can't use Gopro App's automatic footage creation with my Samsung galaxy sc-10+. I've got black screen with some music, but no other things happened even after stayed my phone for 6 hours. Firmwares of Gopro MAX and phone are latest.
What' wrong?

Screen recording here: https://youtu.be/iMQm9bdp8S4

Accepted Solutions
Highlighted
GoPro
Posts: 5,724

Re: Can't make automatic footage with Gopro app

@zippypeak12387, thanks for posting back with an update. Please see if enabling the animation on your mobile device will help resolve the problem. Check out this thread for more details - https://community.gopro.com/t5/GoPro-Apps-for-Mobile/Samsung-S10-android-10-impossible-to-create-vid....

View solution in original post


All Replies
Highlighted
GoPro
Posts: 5,724

Re: Can't make automatic footage with Gopro app

@zippypeak12387, sorry to hear about the trouble. We'd like to gather a few more information to help us further isolate the problem. Does the issue only happen when editing or using the Multi-Clip Edit tool in the app? Do you get the same results when importing non-spherical footage into the Story?

Additionally, are you able to playback these media files directly in the app's Media Library (not when editing a Story)?

Highlighted
Tourist
Posts: 4

Re: Can't make automatic footage with Gopro app

Thanks for reply, aenriquez.

>Single or multi, hero or 360
At the screen recording, I tapped plus media icon at the right-lower corner on home screen, then chose hero mode footage and jpg photo.
But choose 1 or 2 or more, hero or 360 angle or timewarp, results are always same...black screen.
And I can playback all media I tried on Gopro app directly.
Highlighted
Tourist
Posts: 4

Re: Can't make automatic footage with Gopro app

Choosing bigger size footage, music start delay more.
Highlighted
GoPro
Posts: 5,724

Re: Can't make automatic footage with Gopro app

@zippypeak12387, thanks for posting back with an update. Please see if enabling the animation on your mobile device will help resolve the problem. Check out this thread for more details - https://community.gopro.com/t5/GoPro-Apps-for-Mobile/Samsung-S10-android-10-impossible-to-create-vid....

Highlighted
Tourist
Posts: 4

Re: Can't make automatic footage with Gopro app

Thanks for your best support, I've created my automatic-making footage finally!
Highlighted
GoPro
Posts: 13,958

Re: Can't make automatic footage with Gopro app

[ Edited ]

Cool! @zippypeak12387

 

Feel free to post back if something comes up.

 

Stay stoked!