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Anonymous
Posts: 0

Re: Can't get Hero5 connected to Capture app "No internet connection" message

I have the similar problem. I am using iOS 10.1 with GoPro Hero 5 Black. Please resolve it as soon as possible or I will apply you 30 day money back Guarantee...

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Anonymous
Posts: 0

Re: Can't get Hero5 connected to Capture app "No internet connection" message

I want my money back too.

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Anonymous
Posts: 0

Re: Can't get Hero5 connected to Capture app "No internet connection" message

i am so regretful that i got gorpo i can not use it and also this community sucks never get solution for me

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Anonymous
Posts: 0

Re: Can't get Hero5 connected to Capture app "No internet connection" message

the support people do not even answer your email. i'm very disappointed.

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GoPro Community Manager
Posts: 7,037

Re: Can't get Hero5 connected to Capture app "No internet connection" message

@Anonymous @Anonymous and @Anonymous -

 

I'll be glad to help try to get you connected to the Capture app. Can you give a little more info on what the specific issues you're having area and/or where in the pairing process you're having the issue?

 

Thanks,

Jeff

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Anonymous
Posts: 0

Re: Can't get Hero5 connected to Capture app "No internet connection" message

once again: I DO NOT have troubles connecting the camera with Capture, my problem is that I CAN'T go live broadcast on Periscope (by the way your ads shout loud that GoPro5 is perfect for live streaming).

Now two things: or you work on your settings or Periscope work in theirs - to make it done.

When I'll be able to do (go live broadcast on Periscope), I'll be very happy.

If not, PLEASE, may I have my money back?

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Nomad
Posts: 127

Re: Can't get Hero5 connected to Capture app "No internet connection" message

I assume you tried these instructions Step by step? It seems to work for me, but I don't have a cellular connection in my office. 


https://help.periscope.tv/customer/en/portal/articles/2287095-how-do-i-broadcast-using-a-gopro-

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Anonymous
Posts: 0

Re: Can't get Hero5 connected to Capture app "No internet connection" message

do you have a GoPro5? And you can go live broadcasting on Periscope?