03-24-2019 11:55 PM
I have recently updated my Gopro Android app to version 5.2.1. However I can no longer get any new media from my Gopro Hero 5 into the app. I get the message "Looks like you have new media - Get it". But when I click to "Get it" it just looks but can't find it. I never had issues prior to the update.
In the camera page on the app I get the message "Something went wrong - make sure wifi and bluetooth are on to continue". Both wifi and bluetooth are switched on the phone. On the gopro camera under connected devices it says Gopro App - Disconnected"
I have gone through all the troubleshooting steps including forgetting gopro bluetooth and wifi on mobile, reset connection on gopro and reconnecting in the app and it has no issues finding my gopro.
I had no issues prior to the update so all I can assume is there is a problem with the latest update. Can you advise if you are aware of an issue with update 5 2.1 and how this can be fixed. I am using android software version 9 on a Samsung S9+.
03-25-2019 03:34 AM
Thank you for the feedback, @shamp1712. We are taking note of this and will pass this along to the team. A question though, when you updated to the latest version of the app, did you restart your phone? If you haven't, try it, pair the camera and the phone again, and see if it makes a difference. We'd love to hear back from you. Thanks!
03-25-2019 03:52 AM
03-25-2019 06:35 AM
03-25-2019 07:53 AM
03-25-2019 11:08 AM
When you went into your WiFi settings and selected "forget" for the connection, did you then also go into the advanced tab and delete the connection from the connection history option? If you didn't then the Samsung still "remembers" the connection and won't let you set up a new one. You have to make sure you go into the "connection history" in the advanced tab and remove the connection from there also.