03-25-2019 11:42 AM
03-26-2019 12:20 AM - last edited on 03-26-2019 11:53 AM by mariustanya
I have recently updated my Gopro Android app to version 5.2.1. However I can no longer get any new media from my Gopro Hero 5 into the app. I get the message "Looks like you have new media - Get it". But when I click to "Get it" it just looks but can't find it. I never had issues prior to the update.
In the camera page on the app I get the message "Something went wrong - make sure wifi and bluetooth are on to continue". Both wifi and bluetooth are switched on the phone. On the gopro camera under connected devices it says Gopro App - Disconnected"
I have gone through all the troubleshooting steps including forgetting gopro bluetooth and wifi on mobile, reset connection on gopro and reconnecting in the app and it has no issues finding my gopro.
I had no issues prior to the update so all I can assume is there is a problem with the latest update. Can you advise if you are aware of an issue with update 5 2.1 and how this can be fixed. I am using android software version 9 on a Samsung S9+.
Yes i m also facing same trouble.I m using samsung s9 model.It all started after update
03-26-2019 01:08 AM
fastrange07051 & quickmesa70183 - have either of you managed to find the "connection history" option in the wifi and removed it as suggested on here, I haven't managed to find where it is?
03-26-2019 01:28 AM
Hi, I have not found such a mention, but there is an option called "Previously connected devices" where can "forget" the devices you have already connected. Could be this the so called "connection history"?
03-26-2019 01:36 AM
03-26-2019 07:26 AM
On some devices it's also under "Manage networks".
So to get to it, press and hold down your WiFi icon.
Click on "Advanced"
Click on "Manage Networks"
Delete your GoPro information from the "saved networks" in there. If you dont do this, even if you select "forget network" in the main WiFi menu, your GoPro WiFi information is still stored in there and it will make it impossible to connect to your app. So you need to make sure you delete all references to your GoPro in the WiFi connection and your "manage networks"/"saved networks".
I'm not sure if this is specific to Android or Samsung devices but it worked for me.