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Hiker
Posts: 22

Can't connect to Max

[ New ]
Hi all

I just received the GoPro Max. Very excited but I'm having some issues connecting to it using GoPro App. I'm using OnePlus 7 Pro, Android 10. At first, the app detects the device and then prompts that an update is available. So I click update and then it pops up with a window that says "Device to use with GoPro” and after a few seconds it will list my GoPro device name. I click connect but it will fail, showing the next message "Something came up. The application has cancelled the request to choose a device
Screenshot_20191026-004143.jpg
Hiker
Posts: 22

Re: Can't connect to Max

[ New ]
I have tried the following:
1. Resetting phone and camera
2. Clearing app cache
3. Changing from 5ghz to 2.4ghz WiFi signal
4. Uninstalling and reinstalling
5. "Forgetting" both Bluetooth camera and GoPro WiFi
6. Deleting camera device from GoPro app.
7. Repeating above steps 10 times
8. Sacrificing a goat
Sightseer
Posts: 1

Re: Can't connect to Max

[ New ]

Hi 

Im having the same issue with Hero 7 Black, I have oneplus 7 pro also, the issue has only occured in the last couple of weeks where phone will not connect - I have spoken to support who are saying they have exhausted all avenues. 

Have you found a fix for this? - I have only had my camera for approx one month 

GoPro
Posts: 29,783

Re: Can't connect to Max

[ New ]

Hi @riceandrock @tomasjames

 

What version is your GoPro app on?

To help isolate the issue, please test the camera on another device.

Let us know how it goes.

 

Thanks!

Ej

Hiker
Posts: 22

Re: Can't connect to Max

[ New ]
6.2!

It connects with with an old iPhone 5 that I have but it's still a laggy experience, maybe the iPhone has lack of memory.

Do I need an exchange?
Hiker
Posts: 22

Re: Can't connect to Max

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@aragon1006 do you think this will ever be resolved soon or even at all? I have less than 20 days to return GoPro Max.
GoPro
Posts: 3,383

Re: Can't connect to Max

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@riceandrock @tomasjames 

There's a 6.2.1 update that is just around the corner, should be live on the AppStore soon and it has many fixes. 

Let us know how it goes once you have it.

Hiker
Posts: 22

Re: Can't connect to Max

[ New ]
Thank you but still the same issue. I tried, after updating to the latest:

1. clearing app data and local cache
2. deleting device from GoPro app
3. deleting WiFi and Bluetooth GoPro Max entries
4. restarting both devices
5. changing between 5ghz and 2.4ghz
6. trying all of the above a number of times and changing the order before trying to register device


Screenshot_20191106-002906.jpg
Hiker
Posts: 22

Re: Can't connect to Max

[ New ]
I also tried resetting connections on GoPro Max.

Both phone and Max are using the latest software.

Android 10, OnePlus 7 Pro.
Highlighted
GoPro
Posts: 3,383

Re: Can't connect to Max

[ New ]

@riceandrock @tomasjames 

 

Sorry about that - yesterday the team has identified that there's an issue with OnePlus model - we are investigating and looking at pushing a fix in a coming release.

If you want to join the beta let me know, that way you'll have the fix before it's live (however the fix isn't on the beta yet just to be clear) to join beta you have to enjoy testing, be not afraid of bugs and happy to share feedback :) or you can wait for the official release.

Hiker
Posts: 22

Re: Can't connect to Max

[ New ]
Glad you guys are looking at it, thanks.

Yes, please include me on the beta. I would be happy to!
GoPro
Posts: 3,383

Re: Can't connect to Max

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Hi @riceandrock 

 

To beta test GoPro App you will have to fill out a NDA first. Here: https://goprorc.az1.qualtrics.com/jfe/form/SV_3dRVirHRT9IfmBf
I'll add you to our testers' list when it's done.

Beta process:
- iOS: install TestFlight on your device, invitation will come per email
- Android: Open this url on your phone and follow instructions to access the beta: https://play.google.com/apps/testing/com.gopro.smarty

 

You can ask access our Beta Testing feedback groups here either:
- iOS GROUP: https://www.facebook.com/groups/goproapp.ios.beta
OR
- ANDROID GROUP: https://www.facebook.com/groups/goproapp.android.beta
I manage those groups, it's a place where beta users share their feedback / ideas / bug reports / videos / questions etc...

Sightseer
Posts: 1

Re: Can't connect to Max

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Same situation, can not connect my gopro with my oneplus 7T, i have a hero session 4

GoPro
Posts: 29,783

Re: Can't connect to Max

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Hi @eck3ko

 

Im sorry to hear you're having issues with the app! We're actually aware of this and will be addressing it in future releases. 


Thanks!

Ej

GoPro
Posts: 3,383

Re: Can't connect to Max

[ New ]

@riceandrock @eck3ko @tomasjames 

6.2.3 is in beta - I've had positive user feedback that it fixed connectivity issue with One Plus 7

 

To beta test GoPro App you will have to fill out a NDA first. Here: https://goprorc.az1.qualtrics.com/jfe/form/SV_3dRVirHRT9IfmBf
I'll add you to our testers' list when it's done.

Beta process:
- Android: Open this url on your phone and follow instructions to access the beta: https://play.google.com/apps/testing/com.gopro.smarty

To share feedback and for follow up > ask access to our Beta Testing feedback:
- ANDROID GROUP: https://www.facebook.com/groups/goproapp.android.beta