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Sightseer
Posts: 1

Can’t connect app to camera hero5 black

[ New ]
I can’t connect app to the camera what could be the problem? I’ve used other smarts phone also to know if the problem is only with my iPhone but not. Please your help
Thanks

Accepted Solutions
GoPro
Posts: 28,429

Re: Can’t connect app to camera hero5 black

[ New ]

Hi @heroicbluf0060

 

Sorry to hear you're having issues. Try resetting the Wi-Fi and Bluetooth connections between your camera and the app, reset the Wi-Fi on your GoPro, then re-pair the two. Learn how to reset connections

in our troubleshooting article

https://gopro.com/help/articles/solutions_troubleshooting/GoPro-App-Camera-Connection-Troubleshootin...

Let us know how it goes.

 

Thanks!

Ej

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All Replies
GoPro
Posts: 28,429

Re: Can’t connect app to camera hero5 black

[ New ]

Hi @heroicbluf0060

 

Sorry to hear you're having issues. Try resetting the Wi-Fi and Bluetooth connections between your camera and the app, reset the Wi-Fi on your GoPro, then re-pair the two. Learn how to reset connections

in our troubleshooting article

https://gopro.com/help/articles/solutions_troubleshooting/GoPro-App-Camera-Connection-Troubleshootin...

Let us know how it goes.

 

Thanks!

Ej