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Hiker
Posts: 14

Can’t change resolution from app

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Hi,
I purchased a GoPro 3+ black as a test before buying a new GoPro and I’m having problems.

I’m not sure what I’ve done to my GoPro 3+ black but when using the app I can’t change the resolution.

It’s seems to be stuck on the following:
wvga
12fps
Field of view Wide
Resolution unknown missing setting

Please help?
Sightseer
Posts: 1

Re: Can’t change resolution from app

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hi, you can change the resolution in either in the App or on the camera itself. It's going to be in the settings menu, one of the first options once you're there..once when i was workig on photo essay maker project i'v got an error that resolution is not supported on my device so i had to check with https://gopro.com/help/articles/Question_Answer/Supported-Resolutions-for-Copy-and-Share-in-the-GoPr... ..

Tourist
Posts: 2

Re: Can’t change resolution from app

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 Hi, I have exactly the same problem and it has only just started to occur.

 

Although you change settings and save the app always shows the set you mention although if you actually look at the camera LCD it does change.

 

As it used to work and it doesn’t anymore it must be a bug in an APP update ??

GoPro
Posts: 6,097

Re: Can’t change resolution from app

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Hi everyone,

 

We'll keep you posted. 

We already submitted this bug and we'll keep you posted as soon as possible or as soon as we receive an update about this.

 

 

Thanks,

-Jay 

Hiker
Posts: 15

Re: Can’t change resolution from app

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same here.  App on any device i have will not change the resolution.  it LOOKS like the resolutoin changes, but a whole mess of a process when trying change resolution on Hero 3.  I have not tried my 3+ yet.

Hiker
Posts: 15

Re: Can’t change resolution from app

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Issues resolved.  it does not work with the crAPPLE software.  I was stupid to use my work phone rather than my personal phone.  I should have known.  my android works PERFECTLY FINE.  it's always an issue with crAPPLE.  I am able ot change setting without issue.

Hiker
Posts: 15

Re: Can’t change resolution from app

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works fine on my android.  my crAPPLE work phone it does not work on.  issue resolved!

Hiker
Posts: 15

Re: Can’t change resolution from app

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works fine on my android.  my crAPPLE work phone it does not work on.  issue resolved!

GoPro
Posts: 19,641

Re: Can’t change resolution from app

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Hello @kev13nyc

 

Thank you for the update. Great to now that the issue is resolved, though not entirely. We will share to the team the result of your test. In the meantime, enjoy using your GoPro and Android device. 

 

Best regards,  Marius​​​​​​​

Hiker
Posts: 15

Re: Can’t change resolution from app

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@bravesand2775 - crApple update messed up the app. use the android app and you're good to go.
Tourist
Posts: 2

Re: Can’t change resolution from app

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Actually it will only be resolved when it works with the App that GoPro push via Apple store no matter who caused the error. Buying an Android phone isnt really a "solved" answear just a workaround if one owns both Android and IOS.

Hiker
Posts: 15

Re: Can’t change resolution from app

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not a workaround.  there are no issues on the android app.  so will be using android now.  no issues on my end.  issues resolved.

GoPro
Posts: 19,641

Re: Can’t change resolution from app

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Agree with you on this, @bravesand2775. The App should work with iOS as well, as it worked before. Our team is looking into it at this time. We will keep you posted.