Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Mobile
Reply
Highlighted
Hiker
Posts: 13
Accepted Solution

Can't Download Your HEVC Video - GoPro App to iPhone Xs

GoPro Staff, 

 

I'm confused as to why we are not able to download the videos directly to the device or use Quik Stories using HEVC video on an iPhone Xs. The Xs supports HEVC across the board. When will this be updated or is there a easy solution? Using Handbrake or other conversion means is completely uncessary being the X/Xs handle this format. 

 

I've given the HEVC support page (https://gopro.com/help/articles/block/hevc) a read already and still see no reason why the iPhone X/Xs cannot download HEVC content from the GoPro. Please advise. Thanks in advance.

 

IMG_0218.PNG


Accepted Solutions
Highlighted
Tourist
Posts: 9

Re: Can't Download Your HEVC Video - GoPro App to iPhone Xs

Got an official answer from GoPro team under my review in App Store:
iOS 12 has caused the function we are using to convert videos and download at the same time to be very slow. We are putting an update very soon that will work around this.

View solution in original post


All Replies
Highlighted
GoPro
Posts: 18,762

Re: Can't Download Your HEVC Video - GoPro App to iPhone Xs

 

Hi @bcharleson

 

 

We have raised this issue to the team in charge.

We'll get this thread updated once we have information.

 

Thanks!

Ej

 

 

 

Highlighted
Hiker
Posts: 13

Re: Can't Download Your HEVC Video - GoPro App to iPhone Xs

Hi @aragon1006

 

Outstanding, thank you!

Highlighted
Hiker
Posts: 46

Re: Can't Download Your HEVC Video - GoPro App to iPhone Xs

I have same problem with iPad Pro 2017 and Hero 7.

Highlighted
GoPro
Posts: 15,490

Re: Can't Download Your HEVC Video - GoPro App to iPhone Xs

[ Edited ]

Hello @tuquoque

 

Thank you for the feedback. Are you having trouble with HEVC files only? Is your iPad able to play such videos using a different media player? Hope to hear back from you. 

 

Best regards, 
Marius

Highlighted
Hiker
Posts: 46

Re: Can't Download Your HEVC Video - GoPro App to iPhone Xs

Hi! All the other formats play and transfer as they should, and yes, iPad Pro with iOS12 can handle HEVCs. Thanks.

Highlighted
GoPro
Posts: 15,490

Re: Can't Download Your HEVC Video - GoPro App to iPhone Xs

[ Edited ]

Thank you for the additional information, @tuquoque. Our team is aware of the issue and is working toward getting an update released for a new version of the app. Please continue to watch out for it. 

Highlighted
Sightseer
Posts: 1

Re: Can't Download Your HEVC Video - GoPro App to iPhone Xs

Having the same problem here. Any update please let me know.