10-06-2018 11:38 AM
I'm confused as to why we are not able to download the videos directly to the device or use Quik Stories using HEVC video on an iPhone Xs. The Xs supports HEVC across the board. When will this be updated or is there a easy solution? Using Handbrake or other conversion means is completely uncessary being the X/Xs handle this format.
I've given the HEVC support page (https://gopro.com/help/articles/block/hevc) a read already and still see no reason why the iPhone X/Xs cannot download HEVC content from the GoPro. Please advise. Thanks in advance.
Solved! Go to Solution.
11-28-2018 01:03 AM
iOS 12 has caused the function we are using to convert videos and download at the same time to be very slow. We are putting an update very soon that will work around this.
10-07-2018 03:03 PM - edited 11-25-2018 02:13 PM
Thank you for the feedback. Are you having trouble with HEVC files only? Is your iPad able to play such videos using a different media player? Hope to hear back from you.
10-08-2018 02:16 PM - edited 11-25-2018 02:13 PM
Thank you for the additional information, @tuquoque. Our team is aware of the issue and is working toward getting an update released for a new version of the app. Please continue to watch out for it.