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Tourist
Posts: 4

Can't Download GoPro app on blackview 8000

Hi, i can't download GoPro app on my smartphone blackview bv8000, it's updated with android 7.0. (I downloaded quik editor without problems). Is there any other reason?
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GoPro
Posts: 12,898

Re: Can't Download GoPro app on blackview 8000

Hi @vitaltree8411

 

What error message are you getting when trying to download the app?

What country is your Playstore registered to?

Would you mind sending us a screenshot when on the search page/app page?

 

Thanks!

Ej

 

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Tourist
Posts: 4

Re: Can't Download GoPro app on blackview 8000

Hi @aragon1006, i'm from Italy, i Can't download the app from PlayStore because It Say that my phone Is not suitable with GoPro app. My Android OS Is updated.

Thank you
Andrea
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GoPro
Posts: 4,693

Re: Can't Download GoPro app on blackview 8000

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Tourist
Posts: 4

Re: Can't Download GoPro app on blackview 8000

Hi @aenriquez , you have publish a link to this post, but i still have any answer. So, why i Can't download GoPro app?, It's not suitable with my phone?, There's a problem with some smartphone?, It's possibile to fix this problem?, Thanks
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GoPro
Posts: 10,165

Re: Can't Download GoPro app on blackview 8000

Hello @vitaltree8411. By any chance, have you been able to try downloading the GoPro App to a different device or phone? 

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Tourist
Posts: 4

Re: Can't Download GoPro app on blackview 8000

Hi @mariustanya , i have the app on my wife's iPhone, and in pasta on another android phone. Now i need ti know if the problema Is the OS (I have android 7.0 updated) or if it's a problem with the brand of the phon
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GoPro
Posts: 10,165

Re: Can't Download GoPro app on blackview 8000

Our list of compatibility requirements indicates that devices running on at least Android 7.0 should be able to support the GoPro App. However, there may be specific system requirements that need to be met depending on the GoPro App functions that will be used such as viewing, pairing, controlling, trimming, etc. It seems now though that there are brands as well that may not be compatible but we cannot say for certain as to which ones as we do not have coverage on all Android devices.