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Sightseer
Posts: 1
Accepted Solution

Can not transfer photos from Hero 5 Session to Go Pro App

I need step by step instructions on transferring images/video from my Hero 5 Session to the Go Pro app. I’ve verified connection via Wi-Fi many times and that connection settings is on. I go to Go Pro app, swipe down and it shows its searching for the camera. Then says it can’t find it and to make sure the camera is on which it is. Can someone please walk me through this? I downloaded entire product manual and it’s not clear. Thanks in advance!

Accepted Solutions
GoPro
Posts: 6,445

Re: Can not transfer photos from Hero 5 Session to Go Pro App

Hi noblerange14120

 

It looks like your camera is not being detected by the GoPro App.

Please go through the steps listed on this article: https://gopro.com/help/articles/Solutions_Troubleshooting/GoPro-App-Camera-Connection-Troubleshootin...

 

If it's still not connecting, please reach us via phone or chat https://gopro.com/help/ContactUs

 

 

Thanks!

EJ

 

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All Replies
GoPro
Posts: 6,445

Re: Can not transfer photos from Hero 5 Session to Go Pro App

Hi noblerange14120

 

It looks like your camera is not being detected by the GoPro App.

Please go through the steps listed on this article: https://gopro.com/help/articles/Solutions_Troubleshooting/GoPro-App-Camera-Connection-Troubleshootin...

 

If it's still not connecting, please reach us via phone or chat https://gopro.com/help/ContactUs

 

 

Thanks!

EJ