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Sightseer
Posts: 2
Accepted Solution

Black screen only audio Quick for Mobile

Hello, I am using Motorola G5s with Android 7.1.1. I installed Quick for mobile but unfortunately cannot see a movie (only blck screen instead) while audio works perfectly. Could you please advice? Thanks


Accepted Solutions
GoPro
Posts: 7,857

Re: Black screen only audio Quick for Mobile

Hello @armatka. The mobile device might not support the 4K resolution completely. In order to create an edit or a movie that is longer than 60 seconds, you may want to explore other programs here Programs to View and Edit Videos . Some users also share about editing programs on this thread. Hope this helps!

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All Replies
GoPro
Posts: 9,511

Re: Black screen only audio Quick for Mobile

Hi @armatka

 

Does this happen to all video files?

Do you still remember the resolution used on these videos?

Have you tried testing the files with a different model?

Also, what SD card are you using?

Please make sure that the camera and the app are both up to date.

 

Thanks!

Ej

Sightseer
Posts: 2

Re: Black screen only audio Quick for Mobile

Hi,

 

it was 4K,

the mobile app is up to date,

I am downloading movies from Go pro plus

I tried movies on desktop (Windows 10) and I can see the movie but Quick for Desktop works so slow it is impossible to edtit. It is Intel i5 3Ghz x64, 8 GB RAM (so it shoud not be so slow). Moreovr I would like to prepare a movie longer than 60 sec.:(

 

Thanks

GoPro
Posts: 7,857

Re: Black screen only audio Quick for Mobile

Hello @armatka. The mobile device might not support the 4K resolution completely. In order to create an edit or a movie that is longer than 60 seconds, you may want to explore other programs here Programs to View and Edit Videos . Some users also share about editing programs on this thread. Hope this helps!