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Hiker
Posts: 16

Black screen in gopro app editor

[ New ]
When I try to edit with Oneplus t3 in gopro app I have black screen, after few seconds I hear sound only.
Quik app works good

Accepted Solutions
Hiker
Posts: 16

Re: Black screen in gopro app editor

[ New ]
Works!
Turned of developers mode
Display size default
Fonts size default
😉✌️

View solution in original post


All Replies
GoPro
Posts: 23,027

Re: Black screen in gopro app editor

[ New ]

Hi @saulcustom

 

What resolution was this video on? To help isolate the issue, would you be able to test the file/camera it with another phone?

 

Also, we have recently released an update for the GoPro app on Android. Please make sure to restart your phone before pairing it with the camera again. Let us know how it goes.

 

Thanks!

Ej

Hiker
Posts: 16

Re: Black screen in gopro app editor

[ New ]
Resolution hd 1080 60 fps
Another phone xianomi mi7 works no problem
Apps are latest
GoPro
Posts: 23,027

Re: Black screen in gopro app editor

[ New ]

Hello @saulcustom

 

We'll have this forwarded to the team.

In the mean time, you can use Quik for mobile or work with the other phone.

 

Thanks!

Ej

Hiker
Posts: 16

Re: Black screen in gopro app editor

[ New ]
Thanks, Quick works well
GoPro
Posts: 2,016

Re: Black screen in gopro app editor

[ New ]

@saulcustom 

GoPro App Android 6.4.1 is live - please update and try to delete and reinstall app (saving any media you need to save before as it wipes data) and restart phone.

Hiker
Posts: 16

Re: Black screen in gopro app editor

[ New ]
Clear cache, clear storage, uninstall, restart install new ver.. Same, black screen 🙄
Hiker
Posts: 16

Re: Black screen in gopro app editor

[ New ]
Works!
Turned of developers mode
Display size default
Fonts size default
😉✌️