Black screen in gopro app editor [ New ]

[saulcustom]

When I try to edit with Oneplus t3 in gopro app I have black screen, after few seconds I hear sound only.
Quik app works good

[saulcustom · Accepted solution]

Works!
Turned of developers mode
Display size default
Fonts size default
😉✌️

[aragon1006]

Hi @saulcustom

What resolution was this video on? To help isolate the issue, would you be able to test the file/camera it with another phone?

Also, we have recently released an update for the GoPro app on Android. Please make sure to restart your phone before pairing it with the camera again. Let us know how it goes.

Thanks!

Ej

[saulcustom]

Resolution hd 1080 60 fps
Another phone xianomi mi7 works no problem
Apps are latest

[aragon1006]

Hello @saulcustom

We'll have this forwarded to the team.

In the mean time, you can use Quik for mobile or work with the other phone.

Thanks!

Ej

[saulcustom]

Thanks, Quick works well

[haindash]

@saulcustom 

GoPro App Android 6.4.1 is live - please update and try to delete and reinstall app (saving any media you need to save before as it wipes data) and restart phone.

[saulcustom]

Clear cache, clear storage, uninstall, restart install new ver.. Same, black screen 🙄

[saulcustom · Accepted solution]

Works!
Turned of developers mode
Display size default
Fonts size default
😉✌️